27 years’ experience in application development and business support. Actively involved in a decade of growth with a small company providing custom applications for Limited Partnership and REIT processing. Worked independently throughout career, handling everything from initial requirements through design, coding, testing, implementation and long-term support.Following its purchase by The Bank of New York, and later merger with Mellon Bank, continued to work in an entrepreneurial environment, managing risk while providing constant improvements and close support to the Business. Held a dual role for two years, taking on the additional job of production support manager for employee stock purchase plan/options business in a .net environment.Following purchase of the Bank’s Shareowner Services Division by Computershare, worked to integrate the Bank’s business support/help desk processes into Computershare’s support environments.Specialties:- COBOL application development - Product development- Business analysis - Business, operational support- New client conversion, implementation- Industry, regulatory knowledge- Problem management, troubleshooting- Special client processingProfessional Skills:Career long history of constant process improvements to enable clients and co-workers to do their job faster, easier, and more reliably.Continuous focus on application development for ease of use, flexibility, proper data validation, audit trails, and ease of recovery from run-time errors.Built and maintained long-term relationships with co-workers, clients, and other IT groups, creating an environment of trust and cooperation.Decision making and problem solving based on a realistic understanding of the issues at hand, including elements of risk, special situations, and differing agendas.
Listed skills include Requirements Analysis, Sdlc, Cobol, Software Development, and 27 others.