Dancan Amenya Email & Phone Number

Experienced in Data Labeling, accurately annotating and labeling data for machine learning and AI projects to ensure high-quality training sets.Proficient in Transcription, precisely transcribing audio and video content to create reliable textual data.Skilled in Image Annotation, assisting in computer vision tasks by following guidelines to enhance image quality.Committed to Quality Assurance, verifying work to meet standards and collaborating for consistency.Adheres to project-specific guidelines, staying updated on procedures.Demonstrates strong productivity and efficiency, consistently meeting deadlines and improving personal productivity while maintaining high-quality standards.

Ensuring 100% of quality work through great teamwork.Bulk quality audit as per customer standard & pull to production to solve any issue.Inspect the finished work to ensure quality. Weekly quality audits and quality memory are updated in a timely.Provided support to associates.Identify project quality risks and develop solution plans.Provide QA advice on complex tasks.Formulate quality policy to align audit standards.Maintain SOP and client quality process.

Kenya

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.Responded appropriately to inquiries from callers seeking information.Routed business correspondence, documents, and messages to correct departments and staff members.Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.Interacted with customers by phone, email, or in-person to provide informationApplied advanced administrative and analytical skills in overseeing day-to-day operational activities.Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.Assisted in the development and implementation of front-office policies and procedures, ensuring consistency across the team's operations.Handled sensitive customer information with discretion, maintaining confidentiality.Customer CareFront Office Services (FOSA)Back Office Services (BOSA)Accounts Section

Bachelor Of Co-Operative Business, Finance

Proffessional, Cpa, Intermediate