Key Leadership Roles: VP of Sales and Marketing• Independently identify marketing channels and cultivate leads and client relationships.• Regularly fine-tune approach according to market trends.• Monitor growth and new markets.• Serve as key point of contact for clients’ strategic and account inquiries.• Manage third-party lead sources, events, lead generation.• Plan future growth strategies.• Maintain interdepartmental communications, advise and implement organizational changes, monitor overall organizational operations• Supervise personnel, including Install Services positions, Sales Reps, and phone agents.Supervise Install Services • Provide leadership and guidance to Install Services for refining their project management process• Monitor and advise on project timelines and the importance of meeting deadlines• Assess customer reviews, monitor customer satisfaction ratings, and adjust service delivery to ensure positive customer relations.• Address customer escalations in a timely, professional, and responsive manner.Oversee Call Center Operations • Ensure accurate data management and technical support.• Identify and develop new channels of growth• Ensure accurate and timely reporting• Monitor and track success; adjust service delivery to ensure solid call center operations.• Provide leadership and mentorship for Call Center staff; provide coaching and on-going support for professional development.Recruiting• Responsible for recruiting and screening, personnel for the organization. Reporting• Complete accurate and timely monthly metrics reporting for all Departments• Reports include details on Installed Revenue, Gross Sales, Key Projects – KPI, and more.

More than ten years perfecting the art of wildlife and nature photography. In pursuit of adventure, photography has provided a great outlet for creativity and learning. Closer to the Wild is an e-commerce web site showcasing a variety of nature and wildlife products available to the public for purchase.Portfolio available at www.closertothewild.com

Responsible for recruiting, interviewing, and hiring account executives to maintain desired call center head count. Train and orient new account executives to ensure that candidates perform to company standards and metrics. Actively coach, encourage, and engage the ongoing career development of all call center employees, with the objective of helping them realize their full potential. This includes remote monitoring as well as providing instruction on both live and recorded calls. Implementation of these quality control methods ensures company profitability.Conduct training classes and introduce advanced training methods to top producers.Develop and implement several different sales scripts and rebuttals for several channels of marketing to a multiple state region. Analyze daily reports to ensure proper metrics are met and identify struggling agents. Immediately address issues with agents that are not meeting performance standards to ensure their success and the success of the company. Responsible for robust database and records management, company-wide on a daily basis. This includes uploading the influx of new canvass records into centralized database, organizing and manipulating the data, and deploying appropriate sales data to various campaign databases.Responsible for managing multiple campaigns and distributing data to call center agents through effective and efficient dialer management, while maintaining a healthy balance in available data per day.

Manage lead distribution and meet forecasts for calling plans in each geographyReview, manage and monitor call center performance at all times Manage contacts and calling plans for the call center to develop queries and dialer management for the call centerAssist call center managers in preparing and review of program performance daily including LPH, call queues, dialing execution, list management and dialer management Provide a weekly performance review of all teams in the call center to include KPI metrics (LPH,Hours, NS/1L, CIC, VPH)Review Agent performance weekly through lead generation and quality for all team members in the call centerPrepare, deliver and track training delivered to the call center staff, including pre-shift training requirements (role plays, policy updates, motivation)Assist in recruiting and hiring and training or new call center staffPrepare performance improvement plans and recommendations for disciplinary action with the call center managersFollow up coaching, monitoring, role play activities, call reviews to insure quantity and quality goals are metManage Amcat Dialing system (hardware and software)Develop, maintenance and facilitation of company customer service skills, sales skills training, updates, certifications and quizzesDaily posting of all key success factorsHandle customer escalations from agents Monthly calibration sessions with all supervisory staff and the Director of Marketing Provide motivational team contests to improve camaraderie, unity and performance

Successfully build effective and long-lasting relationships with potential customers.Facilitate remote communication and in-person consultations between sales representatives and customers.Extensive experience conducting marketing campaigns, developing canvass contacts and internet leads, managing trade show demonstrations and displays.Successfully generate existing customer referrals and return business from previous customers.Experienced with conducting rehash sales and training other account executives in using the technique.Diversified and innovative in developing different scripts and marketing approaches to new and existing customers.