• Established and led Perch’s global Multichannel Fulfillment Team that executes end-to-end order fulfillment for 600+ products across 12 retailers, enabling ~$20m in revenue annually while optimizing retailer compliance and operational costs.• Led a global supplier consolidation project that boosted margins by 47% across 50+ e-commerce products. Collaborated with Legal, Compliance, Transportation, and Sourcing teams to align stakeholder goals and drive seamless… Show more • Established and led Perch’s global Multichannel Fulfillment Team that executes end-to-end order fulfillment for 600+ products across 12 retailers, enabling ~$20m in revenue annually while optimizing retailer compliance and operational costs.• Led a global supplier consolidation project that boosted margins by 47% across 50+ e-commerce products. Collaborated with Legal, Compliance, Transportation, and Sourcing teams to align stakeholder goals and drive seamless implementation.• Developed strategies that drove successful launches of new retail partners and new products. Created financial models that enabled margin visibility to drive operational decision-making.• Defined new retailer-specific KPIs and created scorecards to measure operational performance at a retailer-level. Leveraged data to drive actionable insights for enhanced efficiency.• Drove multiple cross-functional strategic initiatives, including an optimized pricing and channel placement strategy of 500+ e-commerce products, resulting in a ~20% increase in contribution margin. Show less

• Managed the global end-to-end supply chain of 100+ e-commerce products, enabling ~$10.3m in revenue annually. • Spearheaded projects to integrate e-commerce brands with complex supply chains into Perch’s existing operations. Streamlined non-standard processes into scalable workflows, driving operational efficiencies and improved margins of 30%. • Established new kitting/bundling and value-add services at Perch’s warehouse, enabling ~$2m in new revenue annually.• Crafted new… Show more • Managed the global end-to-end supply chain of 100+ e-commerce products, enabling ~$10.3m in revenue annually. • Spearheaded projects to integrate e-commerce brands with complex supply chains into Perch’s existing operations. Streamlined non-standard processes into scalable workflows, driving operational efficiencies and improved margins of 30%. • Established new kitting/bundling and value-add services at Perch’s warehouse, enabling ~$2m in new revenue annually.• Crafted new procurement and inventory management strategies for raw materials and packaging. Efforts resulted in optimized management during seasonal demand spikes and reduced labor costs of ~15%. Show less

• Optimized Wayfair’s nationwide fleet management strategy through implementing scalable maintenance, tolling, fueling, and washing solutions. Efforts resulted in a 20% reduction of operational costs and reduced truck downtime.• Spearheaded the design and launch of a new Driver Incentive Program informed by driver feedback, resulting in increased driver satisfaction and increased retention by ~25%.• Designed and implemented a new tech-enabled application and onboarding process… Show more • Optimized Wayfair’s nationwide fleet management strategy through implementing scalable maintenance, tolling, fueling, and washing solutions. Efforts resulted in a 20% reduction of operational costs and reduced truck downtime.• Spearheaded the design and launch of a new Driver Incentive Program informed by driver feedback, resulting in increased driver satisfaction and increased retention by ~25%.• Designed and implemented a new tech-enabled application and onboarding process, improving conversion rate by ~15%.• Drove the end-to-end launch of telematics technology in all Wayfair vehicles, spearheading project from initial RFP analysis to final implementation. Unlocked new driver safety and vehicle health data resulting in a 50% reduction of speeding violations and a 25% reduction in truck downtime. Show less

• Designed and implemented internal systems and processes to standardize compliant delivery operations with the USDOT.• Built and managed tracking systems that collected, stored, and proactively flagged the expiration of documentation (Drivers Licenses, annual physical exams & drug tests, etc.) to ensure zero lapses in USDOT-compliance.• Collaborated with cross-functional teams to standardize driver onboarding and safety across Wayfair's 1P Home Delivery network, leading the development… Show more • Designed and implemented internal systems and processes to standardize compliant delivery operations with the USDOT.• Built and managed tracking systems that collected, stored, and proactively flagged the expiration of documentation (Drivers Licenses, annual physical exams & drug tests, etc.) to ensure zero lapses in USDOT-compliance.• Collaborated with cross-functional teams to standardize driver onboarding and safety across Wayfair's 1P Home Delivery network, leading the development and implementation of SOPs, systems, and processes. Show less

• Partnered with Legal to define and execute roadmap of OrderUp’s Driver recruiting, onboarding, and compliance strategy. Successfully onboarded 1800+ independent contractor drivers to enable nationwide food delivery SaaS for local restaurants.• Collaborated with internal engineers and external vendors to create a new optimized driver application and onboarding funnel, increasing conversion rate by ~15% while reducing application processing time by ~6 days.• Launched and implemented… Show more • Partnered with Legal to define and execute roadmap of OrderUp’s Driver recruiting, onboarding, and compliance strategy. Successfully onboarded 1800+ independent contractor drivers to enable nationwide food delivery SaaS for local restaurants.• Collaborated with internal engineers and external vendors to create a new optimized driver application and onboarding funnel, increasing conversion rate by ~15% while reducing application processing time by ~6 days.• Launched and implemented standards for pickup-to-delivery time, reducing late deliveries by 20%. Show less

- Designed and implemented internal systems and processes that kept company compliant with insurance provider- Ensured compliance with internal success KPIs surrounding delivery time and customer complaint rate- Worked cross-functionally with franchise partners and Driver Managers to implement SOPs surrounding safety and training and onboarding

- Design and execute PPC ad campaigns on social media networks (Facebook, Twitter, Google) to drive engagement to company's delivery driver opportunity- Build and drove innovation to the company's driver application and interview process, while balancing conversion rates with operational costs