Daniel Castro Baldizón Email & Phone Number

Escazu, Cr

Costa Rica

Costa Rica

Costa Rica

-Process digitization and automation to centralize information and reduce human interaction with IT systems (SharePoint) Online, Power Automate, Power Apps, InfoPath).-Development of processes and mechanisms to improve them within the department.-Analysis and implementation of technical improvements in systems and applications. -Administration, configuration, maintenance, and preventive review of IT infrastructure equipment.-Implementation and administration of servers and IP telephone exchanges.Achievement awards • Time optimization in processes by implementing automations. Power Automate, Power Apps, Sharepoint Online).• IT security reinforcements• Reinforce the information security.• Creation of processes and politics • cost reduction of outsourced services.

Managua

• Analysis of trouble ticket reports from massive and corporate clients.• Layer 2 national network supervisor for massive and corporate clients.• Planning and elaboration of service lists for external plant technical support.• Review and correction of configurations to access ports.• Attention to the Corporate Call Center Line 166.• Support to call center line 166Key achievement• Increase in customer retention due to the decrease in response times in technical assistance.• I was promoted 5 times from job position.

Managua

• Computer repair and maintenance agent.• Server administration and accounting systems.• LAN Network Administrator

Managua

· Computer repair and maintenance agent.· Server administration and accounting systems.· LAN Network Administrator

Estudiante, Ingenieria En Computaciòn

Diplomado, Ccna

Ccnas, Ccnas

Activities and Societies: estudio

Itil V4

Certified Ethical Hacking, Ciencias Tecnológicas

Certified Threat Intelligence Analyst, Computational Science

Estudios en progreso.

Bachelor Of Technology - Btech, Computer And Information Systems Security/Information Assurance

Data Enginner, Data Enginner