Support the Thomson Reuters organization by leading a team of onshore and offshore business analysts in a complex Order-to-Cash model for the successful execution of daily and monthly OTC activities.- Lead the successful and timely billing of more than $3 billion in revenue per year. Execute daily and month-end billing processes for all sales organizations.- Expertise in the full scope of OTC procedures and flows from ordering, to subscriptions, to delivery, to billing. -… Show more Support the Thomson Reuters organization by leading a team of onshore and offshore business analysts in a complex Order-to-Cash model for the successful execution of daily and monthly OTC activities.- Lead the successful and timely billing of more than $3 billion in revenue per year. Execute daily and month-end billing processes for all sales organizations.- Expertise in the full scope of OTC procedures and flows from ordering, to subscriptions, to delivery, to billing. - Training several members of the TCS team located in Eagan and Hyderabad, India, on the billing support role through WebEx training sessions, conference calls, email and messaging. Serving as an expert for ongoing questions for staff in both locations.- Working directly with business stakeholders in more than 5 global TR sales organizations by resolving billing issues and questions.- Cutting the throughput time for the complicated month-end billing from nearly 4 days to less than 2 days, resulting in more revenue for the client.- Initiating error checks and process improvements to eliminate potential issues so they have no impact on crucial customer-facing documents. - Implementing a 24/7 support model utilizing resources from India and Eagan to best handle the needs of a global company. Show less

Supported 15 sales organizations in a global SAP system in a multitude of ways such as resolving level 1 (urgent) technical and system issues, testing fixes and enhancements, and collaborating with bolt-on systems analysts to resolve interface requirements and issues.• Streamlined and enhanced procedures while adding new safeguards in the global billing process to handle much greater complexity and volume. Decreased our month-end billing time of 4 sales organizations worth $50 million… Show more Supported 15 sales organizations in a global SAP system in a multitude of ways such as resolving level 1 (urgent) technical and system issues, testing fixes and enhancements, and collaborating with bolt-on systems analysts to resolve interface requirements and issues.• Streamlined and enhanced procedures while adding new safeguards in the global billing process to handle much greater complexity and volume. Decreased our month-end billing time of 4 sales organizations worth $50 million in revenue/month from 4 days to billing 15 sales organizations worth $150 million in 2 days. • Created specification documents for development and configuration changes released to production on a regular basis.• Consulted on multiple major and minor enhancements for cross-functional teams in Eagan and India working on the SAP Order to Cash process for all global entities. • Partnered with the business on initiatives to decrease the length of time to get bills out the door while assuring billing accuracy.• Led bi-weekly status meetings to keep business partners up-to-date on progress with ticket work and discuss ongoing questions.• Assumed ownership of the interface between the USPS and SAP that creates return sales orders and updates customer master records. Also took over an interface with an internal application that creates debit and credit sales orders. • Top recipient of individual awards on the MIS support team; received many awards for going above and beyond to resolve million dollar issues impacting billing of thousands of customers. Show less

Provided support to 4 sales organizations in a North American SAP system by researching technical/system issues, updating system procedures and documentation, and being on call for urgent problems.• Created and updated several programs used in every step of billing within the system, from the loading of online usage received from an external application to the final steps of printing and imaging the billing documents.• Routinely ran ad hoc billing test requests for the… Show more Provided support to 4 sales organizations in a North American SAP system by researching technical/system issues, updating system procedures and documentation, and being on call for urgent problems.• Created and updated several programs used in every step of billing within the system, from the loading of online usage received from an external application to the final steps of printing and imaging the billing documents.• Routinely ran ad hoc billing test requests for the business.• Performed billing troubleshooting of Taxware interface issues by partnering with financial MIS analysts to run tests.• Served as a billing liaison for User Acceptance Testing issues. • Assisted senior analysts by monitoring jobs, researching job issues, and performing restarts.• Is there one more accomplishment you can include?Additional relevant experience includes a Software Engineer position on a project that replaced over 40 legacy systems with SAP. Gathered requirements in a detailed and timely fashion through all Project Phases (Requirements, Design, Construction, Testing, and Implementation). Show less