A customer-focused technology leader with over 20+ years of experience. During my 20 year journey, I've worked at the startup, and large corporate level. Learning and growing during this time was crucial for me. I learned the importance of networking with the "right" people early on. I found myself building and leading successful customer-facing teams around the midway point of my career. Not your typical "customer service" teams, but you're highly technical, and experienced support engineering teams. Where blending strong technical knowledge, and customer soft skills to create an engaging customer experience. Combine that with the right tools, CRM, and bug triage process, I've built high-level and high-touch teams throughout my career. In 2007 I decided to launch my first consulting business, "YourTechFriend". Where I leveraged my experience, and technical knowledge to service and support struggling small businesses and non-profits. I still own this business today but have been inactive since 2014. Experiencing the different cultures, businesses, and company models, I've been able to learn effective methods of building and leading successful teams and projects. The experience of launching my first consulting business taught me a lot; more importantly birthed a hunger to create more. My journey began early 1999 at Covad Communications. A young gamer out of high school with no real “tech experience, or supporting customers remotely”. I remember absolutely bombing that interview technically. I would respond with, “I don’t know, but I’ll learn and become and expert at it”. I got hired on a 90 day temp to hire contract. The hiring manager gave me a change, that would change my life forever. It sparked a new passion to blend tech and people skills to help customers. I took a risk that has changed the trajectory of who I am and what I’ve become as a Latino in this industry. Making many friends and building strong business relationships on the way has assisted my growth and my ability to become a leader in my space.I was always taught by my father to never quit, and find a solution. So with that mindset I learned to become self motivated, and kept a hunger to learn. I partnered with those in my expertise who were willing to teach and mentor me. In turn I’ve lead many projects and experienced many accomplishments in my time building and leading customer-facing support teams.