Dancey Apple Email & Phone Number

Tulsa, Ok, Us

Tulsa, Oklahoma, United States

Responsible for managing Jira workflows, custom fields, user management, and boards across multiple teams.Worked with PM’s to build and maintain company schemes and workflows, to maximize team efficiency.Built and implemented complex automations via scriptrunner and webhooks resulting in 25% increase in efficiency. Many of these automations resolved issues without any human intervention.Built and deployed dashboards in Jira and EazyBI displaying metrics and efficiency breakdowns.

Tulsa, Oklahoma, United States

Responsible for all issues and tasks related to Technology, including but not limited to:Collaborating with vendors to ensure project timelines and deliverables are met while aligning with organizational goals and budget constraints.Acting as a bridge between non-technical stakeholders and technical teams, translating complex technical concepts into layman's terms (and vice versa) to facilitate understanding and alignment.Serving as the go-to IT specialist for events and meetings, ensuring seamless technology integration for both in-person and remote participants.Developing and maintaining comprehensive project plans, timelines, and budgets, proactively identifying and addressing potential risks and challenges.

Tulsa, Oklahoma, United States

Oklahoma City, Oklahoma

Managed an average of 3-4 incidents per week reducing down time and implementing prevention measures.Facilitated Incident calls with cross-functional, agile teams, minimizing customer impact.Created and maintained 10 Jira Dashboards, and over 15 Confluence pages ensuring team organization and collaboration.Advocated for Customer Experience through a special, ongoing project: Client Ticket Escalation.As a neutral, third party, facilitated conversations around immediate and safe implementation of client impacting issues involving key stakeholders and leadership. This resulted in 54% of issues resolved the same day and 76% of issues resolved within 2 business days.Created, configured, and implemented Jira workflows, Kanban boards, and tools to automate the process, reducing time spent creating incidents by 15%.

Oklahoma City, Oklahoma, United States

Managed and mentored a team of 5-6 Tier 2 software quality support and service desk analysts, 40% of whom moved on to leadership roles of their own.Acted as a point of escalation for Tier 2 support and P1 and P2 issues, resulting in the team meeting SLAs at 87% overall.Wrote and ran 20+ SQL queries per week while troubleshooting items, resulting in more useful data to pass along to Software Engineers allowing for a faster turnaround on code fixes.

Oklahoma City, Oklahoma, United States

Provided P1 and P2 App support and helpdesk support to client account specialists via JIRA ticketing system, meeting SLAs at 95%.Performed troubleshooting processes on 100+ complex software issues per week, resulting in 50% code fixes and updates that were missed by QA.

Oklahoma City, Oklahoma Area

- Led teams of 3 to 10 photographers and oversaw photography assignments for various events.- Captured high-quality images at events, including portraits, group photos, candid shots, and action shots. - Maintained a positive and professional relationship with clients and ensured customer satisfaction.- Developed and maintained a strong portfolio of images and ensured that the photography team adhered to the company's branding guidelines. - Ensured that photography equipment was properly maintained and in good working condition. - Managed the scheduling and logistics of photography assignments, including coordinating with event planners and managing photographers' time. - Troubleshooted and resolved technology set up issues. Maintained clear communication with management and reported on event status and progress.

Oklahoma City, Oklahoma Area

- Conducted quality control checks on acquired mortgages and loans to ensure compliance with regulatory requirements and company policies and procedures. - Maintained accurate and up-to-date records of mortgage servicing activities in accordance with internal and external requirements.- Input and update loan information in mortgage processing software systems. - Participated in training and professional development activities to maintain knowledge of mortgage servicing regulations, procedures, and systems. - Ensured compliance with all regulatory requirements and internal policies and procedures

Norman, Ok

Oklahoma City, Oklahoma Area