Dhandapani M. Email & Phone Number

Years of IT experience in design, develop & support hybrid Cloud development & Orchestration (Azure, Google Cloud, Service-Now).- Build hybrid Cloud Service Portal - to offer enterprise cloud services. Orchestrate each customer request to Cloud via ServiceNow workflow to Azure/GCP Pipeline. - Develop and configure playbooks, set enterprise level policy/quota/AD Access, Configure and test Rest calls to facilitate automation to cloud.- Tailor the ServiceNow platform to meet operational needs, to fit and express service IT delivery model- Develop and customise OOB functionalities, support/implement ITSM, ITOM, IT Security & HR Solutions to facilitate Cloud automation, SNOW AI search and customisations.- Participate in Agile SDLC - Requirement gathering & analysis, Develop Design, Technical grooming,Estimation, Development, Release & Support- Facilitate, plan & support: Upgrades, Patch, Hot-fix, Releases, System Clone, prepare Test scripts, prepare Prototype/Demo/Training & Integration with other tools- Ability to articulate & work across multiple projects, wear multiple hats/roles - including internal & external customers, technologists, service practitioners and C-level executivesTechnologies :Cloud Platform: Azure, Google Cloud (GCP)Containers: Micro-services (Dockers, Kubernetes)Languages: JavaScript, Python (with GPU), SQL, HTML, Shell script, RDB: MySQL, Postgres, MongoDB, RedisFramework: Angular, jQuery, React, Bootstrap, D3 js, Spark, GraphQl, SwaggerUiIdentity & Access: LDAP, Multi-SSO, SAML 2.0, Multi-factorWeb Services: SOAP & REST Data Import/Export: XML, CSV, Excel, HTTP/FTP, JDBCMobile App: ServiceNow appCertifications: ITIL v3 Foundation (2014) and ServiceNow Administration (2014)

Listed skills include Itil, Service Catalog, Request Management, Incident Management, and 45 others.