Dan Cloninger Email & Phone Number

Charlotte, North Carolina, United States

DoD STARBASE STEM Program in Charlotte NC

Charlotte, North Carolina, United States

• Collected, organized, and evaluated customer feedback related to Heartland Point of Sale products and processes. Analyzed data to understand the general market needs. Owned the collected data to help steer the company’s product roadmaps.• Created case and product requirement documentation. Worked with the stakeholders and executives for approval of the documentation to validate the expected results of the product delivery.• Assured deadlines and quality standards were met, risks identified and mitigated, and professional communication were maintained on a regular basis to internal and external stakeholders.• Ensured a positive client experience through a delivered desirable product.

Belmont, Nc

Voted as the Post Commander for the veteran service organization with membership size of over 200 members. Duties include organization of major military events such as Memorial Day and Veteran’s Day in Belmont, NC. Facilitate the sponsorship of several American Legion men’s baseball and women’s softball teams. Preside over monthly meetings and assist in overseeing the finances of the post.

Charlotte, North Carolina Area

Technical Support Manager (Tier 3) for Point Of Sale Dealer that concentrates its business to smaller businesses. Job includes managing 24/7 Help Desk, Configuration Department, and Internal Network IT Expert. Research and Development in new technology product offerings, Product and Technical Expert for Aldelo POS Software, and pcAmerica (Xenial) POS software Cash Register Express and Restaurant Pro Express. Education of customers and staff in PCI-DSS compliance.

* Maintained and administered a network of Windows based servers, workstations, and tactical laptop systems for stateside and combat flying operations for the US Air Force. The number of systems varied from 25 systems in combat to 150 systems at Joint Base Charleston, SC.* Evaluated and tested mission planning (FalconView and Portable Flight Planning Systems) and Joint Precision Airdrop Systems (JPADS) for C-130 and C-17 aircraft. This evaluation and software testing led to the first GPS guided FireFly system airdropped in Afghanistan.* Evaluated the first GPS guided combat airdrop in the C-17 simulator at Joint Base Charleston. The results created a realistic environment for C-17 aircrew members to train before deploying to southwest Asia to conduct actual combat airdrops in Afghanistan.* Served as the primary contractor on the USAF Mission Planning Contract in all the Area of Responsibility for Operation Enduring Freedom for the implementation and testing of major software and hardware upgrades for mission planning and airdrop planning for all C-17 and C-130 aircraft.* Served as the Subject Matter Expert in Southwest Asia for USAF Air Mobility Command Headquarters for all mission planning and airdrop planning software and hardware for computer and aircraft systems in theater of operations.* Received letters of appreciation and outstanding contractor of month in Bagram, Afghanistan from combat commanders leading to a performance based award from the company.

* Instructed aircrew members on the flight planning, mission execution, and defensive systems operation for tactical airdrops and airlift missions in the C-130 aircraft.* Deployed on multiple occasions for support of Operation Enduring Freedom and Operation Iraqi Freedom with over 140 combat missions.* Planned and conducted the first high profile GPS guided (FireFly system) airdrop in Afghanistan. Only Airdrop System Subject Matter Expert in theater of operation. * Supervised a mission planning team of 5 members during deployment to Germany in support of Operation Joint Forge.* Planned over 25 combat missions per day for Operation Iraqi Freedom and the peak of the operation. Received Company Grade Officer of the Month for the Operations Group.* Administered Windows networked systems (Client Support Administrator) for the Navigator section in the airlift squadron of 150 personnel* Supervised a unit of 20 personnel as a Staff Weather Officer. Responsible for the training on weather operations, forecasting, and equipment in support of the US Army ground operations.* Retired with rank of Major (O-4).