Dan C. Email & Phone Number

York, England, United Kingdom

York, England, United Kingdom

York, England, United Kingdom

Document best practice for social media and create a companywide strategy to achieve this. Create regular social media content packs to inspire and help practices with their social media output.Provide individual coaching to veterinary practices on all things social media. This could be content creation or the technical aspects of running a FB/Insta page.Create and film video tutorials that help practices with social media topics, best practices and more.Communicate the role social media plays in supporting a healthy practice and promoting their culture and the range of services they offer to the wider business so practice leaders understand the need for members of their team to invest time in running their practice social media channels. Create infrastructure for reputation monitoring across social media for all practices and direct to the appropriate department.Establish a measurement for social media impact on individual practices. Report on this monthly to the marketing team and the wider business to illustrate the impact my social media strategy is making.Help create and establish a new brand on social media. Including creating a complete social media strategy, vision and content schedule.Establish engaging, informative and fun internal communications to keep employees in the loop on all the good stuff that’s happening.

Leeds, United Kingdom

Working with the leadership team in a customer obsessive environment, coaching and inspiring a team of 27 advisors to deliver an outstanding social media experience, resolving queries and complaints at first point of contact and surprising and delighting customers wherever possible.Lead a project to ensure our entire teams social media output was sales compliant and we as a team were not swaying customers to particular products/services. Our team was the first in the bank to be signed off as fully sales compliant.Ensuring the team are there when customers need us most over Facebook, Twitter, Instagram and Google Play. Reacting to marketing campaigns and supporting customers during incidents across all RBS Group brands. Also supporting other channels of the bank.Filtering large amounts of data to create bespoke excel reports for other stakeholders in the company.Coaching the team to be clear, capable and motivated in the Social Media Role by using a defined coaching structure, ending each session with achievable and relevant actions.Run regular performance meetings to consistently embed the banks vision and create SMART actions to enhance the processes and procedures followed by the team.Being involved in the wider business by creating relationships in various areas, sharing valuable customer verbatim from our Social Media interactions and making sure the customers voice is heard by the right people to make a difference. Regular interaction with the team including challenging conversations, huddles and focus driven team meetings.Keeping the team up to date with any amendments to processes and providing robust training with follow up testing to ensure full understanding. This is crucial for reputational risk as we manage 4 brands totaling 750,000 followers.

Leeds, United Kingdom

Interacting with customers via various social media channels including Facebook and Twitter and across 4 different brands, providing a world class service at first point of contact.Learning various tools, software and processes to serve our customers right first time and mitigate any reputational risk to the bank.Delivering a warm and approachable tone of voice during all social media interactions with customers.Working with conduct and risk teams to understand and manage Social Media risks, monitoring processes and behaviors to ensure the safety and security of customers and staff. Sales champion role within the group. Helping the team with proactive responses, emotional intelligence and running script writing huddles and overall support/guidance to the team to enable them to achieve personal and team goals.

York, United Kingdom

Completed Personal Banker Certificate – enabling me to open accounts and discuss products more effectively and confidently with customers.Completed Chartered institute of banking certificate.Digital champion for the York area branch – Coaching colleagues with dialogue choices, top tips and objection handling.Identifying each customers needs / wants and showing them potential alternative ways to achieve the same desired solution - online, mobile, ATM , telephone etc.Promoting and raising quality interaction around mobile and online banking with each customer and educated them on how they could fully utilise all the channels Natwest has to benefit the customer.

York, United Kingdom

Creating and implementing a specific and relevant social media strategy for each social media channel such as Facebook, Twitter or Pinterest. Ensuring each channels strategy maximizing engagement and relevancy of the brands values.Creating engaging content for all Social Media channels, adopting a newsroom approach to content generation with reactive and planned content which resonates with the demographic of each platform i.e. Twitter, Facebook or Pinterest.Increasing engagement and reach of Best Western across all social media platforms through appealing posts, imagery and agile messages on current topics relevant to the travel industry.Working with data and digital departments to increase total reach and visibility of the brand in the social domain.Developing a Social Media communications plan with content ready 6 months in advance. Looking at future celebrations, national days and anniversaries that we could generate content.

Ilkey

Research and report competitor analysis.Manage the eBay and Amazon stores, checking inventory and uploading new listings.Writing engaging and relevant information for both eBay and Amazon listings to increase page views and sell-through rates.Consulting with a design team to help create the new designs for the eBay storefront and Amazon shop page.