Dan Cole Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Ca

Designing and building Azure Infrastructure, ensuring scalability, security, and cost-efficiency. Implementing robust networking solutions, optimizing storage systems, and configuring virtual machines to support various business applications and workloads.Designing and building Azure Virtual Desktop (AVD) Infrastructure to enhance remote work capabilities. Configuring multi-session hosts, creating custom images, and setting up profile containers to provide seamless user experiences and improved productivity.Connecting and automating tasks with Nerdio to streamline IT operations and management. Developed automated workflows for provisioning and de-provisioning resources, managing user sessions, and monitoring system performance.Fixing network-related issues, including diagnosing connectivity problems, optimizing network configurations, and ensuring high availability and reliability of network services. Implemented security measures such as firewalls, VPNs, and network segmentation to protect sensitive data and resources.

Help enhance client satisfaction. Help raise employee morale.Help organize priorities. What is the most important issue.Create documentation at a level that even non-technical people can easily follow.Mentor and train techs on how to resolve technical issues.Work with techs to understand the right questions to ask to be able to quickly isolate and resolve issues. Overall Technical trainerWork with the owner to improve the process.Work to boost internal communication.Work with companies to standardize their email signatures, to ensure everyone has the exact same format. Improving company digital appearance.Cybersecurity Compromised Computer / Email AccountHow to locate compromised emails. How to un-compromised computers and email accounts.How to determine if the email has been compromisedbuild security system rules to enhance security, while limiting the restrictions placed on users.How to determine if the computer has been compromised and how to clean themSetup and configure, troubleshoot Technologies.Microsoft Products – Windows XP – 2019, Active Directory, DHCP, DNS, Dynamics, Exchange, IIS, Office 365, Power Bi, Office SuiteVirtualization – AWS, Azure, Citrix, Hyper-V, KVM, VMWare.Accounting Applications – QuickBooks, SageMISC Applications – AutoCAD, Civil 3D, Powerbroker, Solid works.Back-Up Solutions – Datto, DropSuite, VEEAM, Robocopy.Printers (MFP) - Dell, HP, Lexmark, Ricoh, Xerox.Scripting – Batch, PowerShell.VoIP and Networking – MXIE / Zulty, Cisco Switch and Router, Datto Switch, Dell Switch, HP Switch, Sophos Router and Access PointsOtherRapidly learn innovative technologies to ensure stability for our clients.Troubleshoot, repair Linux and MAC operating systems as required.Walk user`s through how to configure mobile devices, iPhone, and Android.Handle Escalations, from other Senior Tech`s and Project team, Setup, Tech, and troubleshoot issues as needed.

Edmonton, Ab, Ca

As a Technical Analyst 3 at Acrodex, I have been responsible for developing a number of internal web applications to support the managed services team. These applications include:An internal ticketing system to support client and company hardware repairs, as well as an internal parts ordering system. These applications were developed using PHP, CSS, and JavaScript, and were supported by a Microsoft Windows 2012 operating system and a Microsoft SQL 2012 database server.A vendor/client ordering system for printer toners, developed using PHP, CSS, JavaScript, Bash, Python, and a little bit of C++.A PC/printer inventory system to track repairs coming into and leaving the company. This system allows clients to add inventory and create packing slips for devices, and tracks each step from receipt by the company, through repair, imaging, stock holding, and shipping back to the client. The system was built using PHP, CSS, and JavaScript, and the back end runs on Linux with support from a Microsoft SQL 2012 database and a PostFix mail server.I am happy to provide further information about these projects upon approval by Acrodex.

Edmonton, Ab, Ca

Provide strategic leadership and IT expertise geared towards the development and deployment of business solutions to clients ranging from private companies, the public sector and the local government.KEY ACHIEVEMENTS:• AHS Printer Deployment Project • PCM Canada Toner Order Automation —Application Development.• PCM Canada Ticketing System — Application Development• Acrodex Asset Tracking Application — Application Development• Network Transformation — Devised, pitched and gained CFO approval on the network improvement strategy that transformed the organization with a highly reliable storage (San storage) configured to communicate with the VMware ESXi and vSphere server. Upgraded the virtual machines from ESXi 4.1 to 5.0 and Windows 2003 to 2008 DC, Exchange 2003 to 2010. • IT Management — Orchestrated the technical resolution of a major issue in the new branch location. Administered for 5 other sites, deploying HP wireless controller and access points as well as configuring HP and Cisco switches, Also organized and planned the infrastructure requirement for additional site being opened, directory in charge of planning the installation of VoIP phone system, Planned the required hardware for each nursing station and computer requirements for each office including administrators office. Ordered and planned the printer requirements for each office. Planned and setup agreements with Xerox to ensure that the office is covered for high volume MFP. Defused issues with high maintenance employees, trained employees how to officially use office equipment including but not limited too Phone system and computers. Helped plan Meru roll out for five sites averaging 200-300 users per location. Provide after-hour support for complete infrastructure and all five locations.• Government Server Migration —Due to Space Constrains, I limited the information posted; if you want to know more, feel free to contact me.

Edmonton, Ab, Ca

As a Technical Analyst at Acrodex, I have provided strategic leadership and IT expertise in the development and deployment of business solutions to a variety of clients, including private companies, the public sector, and local government.Some of my key achievements include:Leading the AHS Printer Deployment ProjectDeveloping the PCM Canada Toner Order Automation and Ticketing System applicationsDeveloping the Acrodex Asset Tracking ApplicationDevising, pitching, and gaining approval for a network improvement strategy that transformed the organization with a highly reliable storage (San storage) configured to communicate with the VMware ESXi and vSphere server. I also upgraded the virtual machines from ESXi 4.1 to 5.0 and Windows 2003 to 2008 DC, and Exchange 2003 to 2010.Providing IT management for a new branch location, including deploying HP wireless controllers and access points, configuring HP and Cisco switches, and planning the infrastructure requirements for additional sites. I also organized and planned the installation of a VoIP phone system, ordered and planned printer requirements, and helped plan the roll out of the Meru system for five locations with an average of 200-300 users per location. I also provided after-hours support for the complete infrastructure at all five locations.Leading a government server migration project.I am happy to provide additional information about these projects upon request.

Vancouver, British Columbia, Ca

a technical professional, I have experience in repairing and maintaining networks, setting up new workstations, and resolving issues with older workstations. I am proficient in configuring system backups on Windows 2003 small business servers, as well as working with Active Directory, VPNs, and domains on Windows XP and Windows Vista. I have experience in installing applications and maintaining virus-free networks, as well as setting up email accounts using TELUS hosting. I am also skilled in network mapping, including wire tracing, and have experience in migrating domain controllers and file servers from Windows 2003 to Windows 2008 R2.

In my previous role, I worked closely with the Manager of IT to manage various aspects of the IT infrastructure. I developed a migration plan to upgrade the organization's servers and email system from Windows 2000 Advance Server and Exchange 2000 to Windows 2003 and Exchange 2003, respectively. I led a team of 15 people to successfully migrate 100 Windows 2000 Advance servers to Windows 2003, as well as migrating all existing domain controllers and NT systems to Windows 2003. I also set up and configured a send mail and spam assassin system.In addition to these responsibilities, I was responsible for redesigning two server rooms and leading network connectivity improvements. I developed a Windows XP mass deployment image using Linux pxe deployment and packaged basic software for mass deployment. I also ensured that all users were able to connect and work correctly on the new systems.

As a technical professional with experience in a variety of roles, I have developed a diverse skill set that includes:Repairing and maintaining networksSetting up new workstations and resolving issues with older workstationsConfiguring system backups on Windows 2003 small business serversWorking with Active Directory, VPNs, and domains on Windows XP and Windows VistaInstalling applications and maintaining virus-free networksSetting up email accounts using TELUS hostingNetwork mapping, including wire tracingMigrating domain controllers and file servers from Windows 2003 to Windows 2008 R2Leading teams in server and email system migrations from Windows 2000 Advance Server and Exchange 2000 to Windows 2003 and Exchange 2003, respectivelyRedesigning server rooms and leading network connectivity improvementsDeveloping Windows XP mass deployment images and packaging basic software for mass deploymentEnsuring users can connect and work correctly on new systemsCreating and promoting web sites for small businesses using CSS, HTML, MySQL, Adobe Flash, PHP, and online payment featuresDesigning web graphics, email blasts, and newslettersDesigning state-of-the-art VoIP networks and obtaining necessary licenses and permissions to operate as a local telephone company and offer international long distance servicesI am able to effectively lead teams and manage complex projects, and have a strong understanding of a variety of technical systems and processes.

Media And Network Design

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