Dan Corkum Email & Phone Number

Lewiston, Me, Us

South Portland, Me, Us

Portland, Me, Us

Teddington, Middlesex, Gb

Boston, Ma, Us

*Supported customers via phone/email/chat with Carbonite backup software technical issues.*Used Salesforce ticketing system to maintain case history and reference as needed.*Facilitated connections remotely via Bomgar.*Made use of knowledge base to investigate deeper technical issues.*Assisted consumer and mid-market clients.

Responsibilities included:* Driving a government assigned vehicle(LLV) to deliver mail to rural customers.* Sorted mail according to mail class, size, and proper delivery address in sequence.* Loaded sorted mail into LLV to then be delivered on a fixed route.* Practiced safe driving techniques to eliminate any chance of accidents on route.* Assessed the safety of mail articles that may be suspect.* Provided customer services on rural routes that are also available in office, such as Stamp Stock and C.O.D.* Helped expand USPS business through the Rural Outreach Program.

* Unloaded weekly trucks of hardline and softline merchandise in a team environment to expedite merchandise to the sales floor.* Maintained accuracy of current stock by performing inventory checks on a weekly basis.* Provided Merchandise Pick-Up services for customers within a 5 minute time-frame.* Communicated with customers in person and by phone to provide up to date information on current status of availability of their purchase orders and repairs.* Assembled lawnmowers, tractors, snow blowers, and other hardline merchandise for sales floor, and for customers.