Danny Quach Email & Phone Number

Los Angeles, Ca, Us

San Francisco, Ca, Us

Docusign brings agreements to life. More than 1.5 million customers and more than a billion people in more than 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With its Docusign IAM platform, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign IAM, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and Contract Lifecycle Management.

San Francisco, Ca, Us

Stamford, Ct, Us

-Provided vision & leadership to 18 client service associates & 2 managers for Gartner’s $58MM Global Invest Business, responsible for GTM North America and EMEA-Implemented a redesign of service role to be more proactive and client-facing-Improved service productivity, program scaling, & cost efficiency by ~19% YoY while also transitioning responsibilities to lower cost region-Rigorously managed innovation through new tools/processes to address efficiency & effectiveness opportunities-Hired & developed great managers and individual contributors in local and remote offices; expanding team footprint to Fort Myers, FL-Launched second Team Solution offering and Gartner Invest’s first Executive product offering-Recognized as 2017 Top Worldwide Client Service Leader of Leader’s for Engagement @110% of Plan

Stamford, Ct, Us

-Acted as Interim Director of Services Team of $53MM Global Invest Business-Drove 80% client retention & 88% business retention across 1300+ seat holders, +4.3pt gain in Retention YoY-Defined all team goals; Implemented & exceeded new engagement targets to increase success of partnership-Collaborated with cross-functional business unit leadership on strategy, product innovation, & process improvements-Launched Gartner Invest’s first Team Solution product offering, driving 11% growth after year 1 (+5% vs. projected)-Realigned team to optimize collaboration & service clients

Stamford, Ct, Us

-Managed high performing team of 8 to drive value across our 500+ seat holders through targeted quality proactive/reactive service& superior relationship management-Responsible for 85% business retention & 78% client retention on ~$23MM worth of business across 480+ independentorganizations-Served as main point of escalation for any client or business partner conflict-Presented quarterly results/initiatives to Senior Leadership-Conducted daily coaching, performance management, & mid-year/annual performance reviews

Stamford, Ct, Us

-Built relationships with investor clients to maximize the value and benefits in their investment with Gartner-Customized data & inquiry requests for buy side clients ranging from C-level executives to hedge fund managers-Aligned analyst discussions & investment research to the appropriate SMEs while interpreting & delivering responses catered toclients’ key objectives and business priorities-Partnered closely with sales teams to drive key initiatives to maximize customer success and support sales goals-Identified & strategically mitigated any renewal risks by maintaining/expanding existing relationships

New York, Ny, Us

-Collaborated on relationship management specific to data & analytics business with corporations, financial institutions, &insurance clients within New England &, New York, & SW US territories-Identified how S&P’s cross-asset capabilities (credit risk benchmarks, proprietary models) meet the workflow of a widely differingclient base ranging from Portfolio Managers to Traders through onboarding and deployment of service-Monitored product usage & ensured client retention by proactively consulting with clients on ways to improve utilization-Conducted sales efforts to penetrate existing clientele; liaised between internal business unit & client base-Awarded President’s Circle Winner in 2009

Old Greenwich, Ct, Us