Dan Curtin Email & Phone Number

Boston, Ma, Us

Beverly, Massachusetts, Us

Volunteering with the NorthEast Chapter

I established this consulting group to provide strategy, guidance and operational insight to build and execute business plans for small and large organizations. I leverage my global operations and business development expertise to help organizations drive success.

Pullach, Bayern, De

Hooksett, New Hampshire, Us

Blue Ash, Ohio, Us

I was brought on during a turnaround period to rebuild the business model for this re-commerce online auction company. I overhauled the business strategy to consolidate and relaunch 6 local markets and utilized Lean principles to lead warehouse and market operations, project management and sales teams to improve processes, gain efficiencies, enhance service and grow profit margins. My achievements included: • Restructuring operations to include a network of local warehouses with newly hired and trained staff to enable independently functioning marketplaces and improved service to local buyers and sellers.• Improving the in-market experience led to high customer satisfaction ratings, achieving consistent NPS scores of 50+.• Establishing processing and sales KPIs to enable revenue growth, achieving profitability in all markets within 12 months.

Boston, Massachusetts, Us

I was promoted to this critical operations position and appointed to the Senior Leadership Team for this leader in car share with $250MM in revenue. My focus was on fleet operations in support of 30+ local markets, representing all top 30 metropolitan areas in North America with oversight of a fleet of 12,000 cars and light duty trucks. As liaison between the parent company and the Zipcar team, I established the most effective and profitable new ways to manage fleet and supply chain, leveraging our resources and purchasing power. I also led teams in development and execution of parking strategy and procurement, security and loss prevention initiatives and member insights, focused on Net Promoter Score® (NPS) feedback. I represented Zipcar at industry trade shows, speaking engagements and media interviews.A few of my successes included:• Leading innovation for inventory management, loss prevention and risk reduction, achieving $3M in cost savings. • Establishing supply chain partnerships for fleet service, ensuring vehicles met strict quality standards and maintaining an industry-leading customer experience for over 1M members.

Boston, Massachusetts, Us

I acted as a critical liaison throughout the integration of Zipcar operations with new parent company, Avis Budget Group. I made strides in creating new markets, and spearheaded expansion into 8 second tier markets and 60 airport locations in North America. I led the new global market effort for Zipcar Australia, collaborating with local ABG team to create marketing plans, develop relationships with local government representatives, universities, vendors and industry partners, while researching market challenges and opportunities. My achievements included: • Implementing operational best practices and training processes for new markets, enabling individual locations to plan and execute against strategy and achieve financial targets.• Leading preparation of business operations for the successful launch of Zipcar Australia in 2017.

Boston, Massachusetts, Us

Handpicked by the COO, I led fast-growing fleet operations, member services and project management functions with an annual budget of $200MM as the company expanded globally. I directed cross-functional teams on achieving economies of scale while maintaining focus on the member experience and product innovation. I developed and executed cost control initiatives, successfully decreasing operational expenses, increasing profit margins, reducing risk and improving customer satisfaction. Oversaw a team of 200 in fleet operations and member services, and managed and developed 6 direct reports. My successes included:• Spearheading the creation of an NPS system for analysis of customer experience data at the local market level, leading to improved segmentation and a 5-point increase in member satisfaction.• Implementing a lean process approach for servicing a distributed fleet of vehicles, allowing business to scale while improving service quality.• Introducing hybrid and EV models into fleet by partnering with OEMs to market test new vehicles, gaining valuable member insights and creating a new revenue opportunity.• Developing critical relationships with State Government and Transportation officials to pave the way for car sharing license agreements, zoning changes and municipal partnerships.

Boston, Massachusetts, Us

In this position, I directed six major North America markets and a London office generating over $100MM in annual revenue.A sampling of my accomplishments included:★ I added Toronto, Chicago, Baltimore, Washington DC, and London markets into the business. This was my start of finding new markets and making them more profitable.★ My markets were the leader for sales, business development, operations and marketing teams.★ I worked with our corporate team office to create a pipeline of local market talent to enable growth in other new markets. ★ I lead the operations side of our integration in London when we acquired our leading competitor. ★ I worked with the leadership team preparing the company for an IPO by creating processes and policies to meet compliance requirements.

I led a turnaround effort to overhaul operations for high quality vehicle adaptations while the business was experiencing rapid growth, successfully meeting budget goals year-over-year and resulting in increased revenue. I developed an operational model used as best practice for opening future stores, and increased market visibility by acting as company spokesperson for press mentions, at trade shows, on boards and at charity events. During my tenure, the company achieved critical accreditation from National Mobility Equipment Dealers Association.