Sr Ux Research Manager
CurrentI currently lead one of Evernorth's User Research Teams. As Sr. Manager, I am responsible for identifying opportunities across the enterprise to improve the digital experience. Depending on where the project currently resides within the lifecycle, I approach user research from one of two ways. If we are engaged early in the project we can take on a more strategic approach where we collect the broader needs and goals of our customers through exploratory and discovery based measures. If the project is a little further in development then we assess where the team is at by taking a more tactical approach in order to collect customer insights that will inform the strategy and design.By taking either approach, we are able to:• reduce the risks of releasing a product/service that doesn’t meet customer needs • obtain actual customer feedback that can improve the readability, usability, learnability, memorability and efficiency of an interface or communication• use data from web traffic and analytics to interpret what is going on with the site and address why users are performing a certain wayThe best part about this position is I love to come to work every day with the mindset of helping our end customer and collecting the evidence needed from their feedback to make the recommendations necessary that help create the best digital experience.
