Responsible for the daily operations of 3 Fundraising Call Centers located in OhioCompleted corrective consultant trips to 30 Fundraising Call Centers located across the U.S. and Canada.Handled employee relations issues independently and in conjunction with the HR Department. Recruited, trained, developed and mentored Call Center Managers.Provided recruiting strategies to Call Center Managers in order to adequately staff the call centers. Maintained and managed recruiting and award/incentive budgets.Motivated management personnel to reach performance and hours goals. Responsible for succession planning. Responsible for analyzing production reports and taking appropriate action regarding employee's performance.Liaison between clients and Corporate Operations. Conducted annual employee performance and increase reviews for Full time Supervisors. Performed quarterly safety audits to ensure all centers are operating under OSHA guidelines.Performed weekly safety and maintenance checks to ensure a safe working environment.Reviewed and coordinate d of all call center personnel to effectively run each call center.Coordinated with IT to resolve all technical issues at center, regional, and corporate levelsProvided detailed feedback of all weak areas and formulated a plan of action to rectify these problem areas in order move forward.

Acted as the Call Center Manager for 2 Fundraising Call Centers located in OH; Handled all aspects of running a call center including recruiting, training and developing Managers and Telemarketers.