Daniel Hoyer Email & Phone Number

Louisville, Colorado

Completed migration to Data Center versions of Atlassian products after licensing changes after analyzing and rejecting cloud offerings. Worked with networking teams to integrate and implement round-robin load balancing, session stapling, SSL decryption, and logging and monitoring to Splunk and Palo Alto Wildfire on Atlassian and other Java-based enterprise applications (Alfresco, Talend, etc.)Coordinated efforts across these applications to address security vulnerabilities that cropped up (Log4J, 15+ CVEs) and deploy immediate upgrades or mitigations.Converted and centralized all IAM systems for 15K+ users, selected and deployed cloud-based authentication tied to legacy on-prem credentials. Developed an industry-first public API utilizing Confluence hooks to host IEEE and WNF specifications and metadata.Assisted in migration from Bitbucket/Stash to Gitlab, after proofing out integrations between the two deployments. Designed and implemented cross-cloud/-platform container platform to host both business critical custom applications and early-stage hardware-specific code base for the Cable industry. At departure, was hosting 300+ application stacks with zero-touch IaC on a hybrid cloud deployment.Evangelized and trained developers on 'shift left' security principals, unit testing, pipelines, virtualization, and general CI/CD principles. Average deployment times reduced by ~65%. 'It works on my machine' reduced by100%.Developed multiple API endpoints using the Loopback framework and led company-wide datalake efforts with ETL and integration processes. Primary POC for data security and governance.Consistently recognized internally and externally for quality of messaging to both technical and management teams, training materials, research, and architecture planning.

Louisville, Colorado

Technical POC for migration of 300K+ documents into the Alfresco document management system, utilizing Python and VB scripts to extract metadata and hybrid SQL/REST calls to populate. Developed multiple Confluence plugins to consume and display this data while utilizing Crowd to authenticate and authorize customers. Deployed and configured SOLR search to provide 'single pane' enterprise search across these and other data sources. Coordinated with design agencies to develop custom web front-ends to source data. Modified existing NodeJS and PHP packages to connect to Crowd for IAM. Converted existing 'organic' processes to Jira workflows, with teams ranging from Facilities to Hardware Engineering. Worked with Oracle DBA to source information into Jira for both triggering and enhancing issues and screens. Administered and supported full-stack UC deployment of Skype for Business with E-Voice and Conferencing via SIP.

Louisville, Co

Supported the company's 'all in' initiative with the Atlassian stack, server and administration - Confluence, Jira, Stash, and Crowd. Evangelized collaboration and functionality, and selected plugins or functionality to meet business needs. Supported and administered the local Dynamics GP deployment, including MSSQL servers and web services.

Lead conversion from ServiceDesk to Jira for helpdesk tickets, built out initial workflows and augmented with documentation inside Confluence

Aurora, Co

Served as escalation from the Service Desk for all support questions inside Windows Workstation and Server as well as both Citrix 4.5 and 6.0 farms. Provided escalated support for various specialized applications including LanDesk Management Console, ServiceDesk Ticketing Sofware, Microsoft Active Directory utilizing Group Policy, Optima 9 IMS, Kofax-based software imaging, Windfall Warehouse Manager, Winfield Tariff software, Rand McNally PCMILER, AutoCAD, Avaya SoftConsole, Adobe CS, Oracle user apps (both in-house revisions and Oracle supplied systems), MS Office general use, MS Access from a design and development standpoint, MS Lync, MS Sharepoint 2010, and MS Exchange 2010 utilized in all versions of Outlook and Outlook Web Access. Performed necessary hardware repairs and PC imaging in support of an existing technician, and develop current hardware and software build policies for Windows 7 on company-supplied laptops, desktop, scan stations, and thin clients. Administered and supported existing systems for Symantec PGP, RSA authentication - both Cisco VPN and Citrix Access Gateway, Norton Ghost, Citrix Anytime Anywhere access, Cisco VPN Concentrator/ACS, and several SQL systems. Developed and supported the current build and policies for Unattended Windows 7 imaging, Staples Printuition and Preo Printelligence systems, Windows Deployment Server, Windows 7/Active Directory integration with regards to Group Policy, ADP HR web-based reporting, and replaced Access databases with .ASPX/PHP-based web applications fueled by MSSQL inside SharePoint 2010 and IIS 6.0. Also served as a SQL 'query adviser' for various reporting tools. Helped develop policies regarding remote access, data integrity, offline files, and SQL-based reporting. Served on several focus groups related to company-wide issues, including Disaster Recovery, network access and performance, and file security with relation to remote users on both Citrix 6.0 and Cisco VPN.

Greater Denver Area

Served as a temporary consultant for Pearson eCollege and Graebel Companies on both Service Desks, initially as Tier I support, but quickly escalated to provide specialized support in several fields including Java platforms, browser specialization, Apple Operating Systems, PHP and ASPX web languages, SQL reporting, and overall superior end user support.

Fort Collins, Colorado Area

Performed sales, education, and troubleshooting for all Apple products, including MacBooks and MacBook Pros, iMacs and Mac Pros, iPhone and iPad, Apple software and operating systems including Pages, Keynote, FileMaker Pro, AppleTalk/NetBIOS network technologies, and Drobo software-based RAID. Diagnosed and repaired all hardware issues under warranty and physical damage. Performed data recovery on all Apple branded products, as well as reconditioning for resale as used product. Performed on-site network troubleshooting, systems deployment, and data integrity services.Performed in top sales for all products, achieved Apple Certified Master Technician.

Engaged in phone-based and desk side user and server side troubleshooting, both on Apple, Windows, and various Linux environments. Areas of expertise included Apple and laptop hardware, application training, web development scripting, and virus repair/removal. Additionally handled plotting and printing services for campus. Developed a free in-house helpdesk environment for virus and spyware removal and repair, up to and including boot repair and data recovery. Handled all previously described responsibilities, as well as payroll, scheduling, and training a staff of 24 student employees. Developed a free in-house helpdesk environment for virus and spyware removal and repair, up to and including boot repair and data recovery. Expanded phone support to include all technical support issues for CSU, including Oracle support and Blackboard web portal technologies until department was closed due to CSU budget cuts.