Dan Darrow Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Lead software development teams to create Apps that interface with on-bike hardware• Lead workshops to solicit input from diverse groups of stakeholders; define requirements for first-to-market products, establish roles and responsibilities, define schedule/timeline and solidify scope• Compose statements of work (SOW) and requests for proposal (RFP) for Web and Mobile App software development projects• Author detailed product requirements to solicit supplier quotes and to govern subsequent design and development activities• Define a specification for a custom Bluetooth LE protocol for Smartphone-to-instrument interaction enabling infotainment (phone, music, navigation) features• Serve as requirements SME for user interface (UI) designers as they create wireframes, mockups and final visual assets for the H-D App and website• Define user processes, create workflows, gain team and supplier alignment and present outcomes to senior leadership• Manage the collaboration between App developers and hardware/embedded software teams• Create an end-to-end (web-smartphone-radio) test suite to validate features and stress-test functionality• Lead engineering design reviews to communicate technical approaches, seek alignment and approval at pre-defined stage gates• Author formal change requests to improve the user experience (UX) aligned with usability testing feedback from Human Factors Engineers• Design training materials to train support staff and prepare them for potential customer-reported issues• Script YouTube videos to address customers’ FAQs• Author motorcycle Owner's Manual content• Perform extensive on-road testing of the radio’s embedded navigation system; identify and document software defects as discovered• Demonstrate newly-released functionality for stakeholders including colleagues, dealers, customers and the press• Create custom Web traffic and App usage reports based on criteria defined by business stakeholders

Milwaukee, Wi, Us

Project Manager for concurrent projects, typically augmented by supplier resources• Established internal business unit relationships to supply project pipeline • Led stakeholder brainstorming sessions to identify opportunities• Collaborated closely with the Enterprise Architecture team to pilot and evaluate emerging technologies• Developed relationships with businesses, including startups, to build a portfolio of capabilities to address identified business needs• Utilized "business model canvas" to collaboratively explore aspects of new potential products and services• Defined success criteria, financial targets and ROI, timelines, strategic alignment(s) and feasibility risk ratings• Maintained a portfolio of projects falling into one of three categories: Tactical (70%), Strategic (20%) and Disruptive (10%)• Managed innovation project phases: Discovery, Evaluate & Select, POC, Testing & Validation, Transfer• Produced high-quality pre-reads and presentation materials for internal advisory councils• Designed, built and maintained the Innovation team’s SharePoint site, serving as a hub for past and current Innovation activities• Served as SME and on-screen talent for internal-use videos • Led sprints to obtain a minimum viable product up and running, then additional sprints to address remaining requirements to deliver the final product• Collaborated with business stakeholders to convert proof-of-concepts and prototypes into projects currently in production

Milwaukee, Wisconsin, Us

• Competitive intelligence, new business model exploration, project managementMonitored the competitive landscape for non-traditional, competitive threats to the variety of business models within ManpowerGroup. Maintained relationships with the leading firms at the executive level and explored a variety of innovative strategic partnership opportunities.• Internal “Virtual Work” subject matter expertConsulted with internal departments and external clients on the potential impacts of the rise of the following segments on the traditional staffing industry (a $200-billion industry):o Virtual Staffing (a $1+ billion industry)o HRMS / HCM / ATS Tools (a $4-billion industry), o Social Networks, Enterprise Social tools, and Job boards• SharePoint 2010 project management and administrationDefined business objectives with, and created functional and useful sites for:o Global regions requiring Intranet siteso Corporate departments with global customerso Subsidiaries with global reacho Project teams with members from 80 countrieso Executive teams in need of secure places to collaborate

Milwaukee, Wisconsin, Us

• Provided technical and strategic direction for the IBM (Lenovo), MCI, and Microsoft relationships on behalf of several global business units.• Project and technical manager for the deployment of a remote access solution (Dial, WiFi and VPN) for 4,000+ mobile workers. Sourced and implemented redundant VPN appliances in three global Data Centers resulting in 24/7/365 secure remote access.• Collaborated with a global network of colleagues to design a single, global Active Directory and Exchange environment consolidating more than 20 independent NT Domains and Active Directories.• Project and technical manager for the development and maintenance of a multilingual Windows XP Operating System image designed for deployment to 25,000+ users worldwide.• Designed, created, and maintained a multilingual, single CD Windows XP imaging process that supported 20+ models. Image process was utilized by non-technical staff to install operating systems and applications on remote systems using customized, web-based documentation.• Designed and maintained custom software packages which were deployed using various software delivery methods, web-based downloads, and classic CD-based installations.

Milwaukee, Wisconsin, Us

• Maintained the strategy, staff, and budgets of a team responsible for the engineering and 3rd level support of 7,000+ desktops/laptops throughout the US and Canada.• Managed the IBM, HP, AT&T, Microsoft, and McAfee relationships.• Participated in interviews of technical candidates. Facilitated performance appraisals for the team members at regular intervals.• Performed technical functions such as Windows 2000 image creation and maintenance, software packaging, asset and configuration management, and the creation of web-based technical documentation for 30+ 1st and 2nd level technical support representatives.• Authored, constructed, and maintained a website containing technical documentation, FAQs, diagrams, and databases for use by technical support representatives to assist in troubleshooting and issue resolution.• Designed, created, and maintained a single CD Windows 2000 imaging process that supported 20+ models. Image process was utilized by non-technical staff to install operating systems and applications on remote systems with the guidance of technical support representatives via phone.• Provided technical leadership for three PC refresh cycles over three years, replacing more than 3,000 desktop computers throughout North America. Conducted training and Q/A sessions at regular intervals with team of 30+ technical support representatives to communicate new technologies/methods being utilized and to receive feedback on current troubleshooting processes/techniques.

Milwaukee, Wisconsin, Us

Milwaukee, Wisconsin, Us

Milwaukee, Wisconsin, Us