Dan Delucchi Email & Phone Number

San Jose, Ca, Us

Troubleshoot, break fix, problem management of eBay's Cisco, Arista, Juniper Lan/Wan global network.

Updated computer systems installing hardware and software utilizing iMacsInstalled Cisco switches and cat 5 cablingCreated file sharing server and Initial Web SiteTrained staff on utilizing and maintaining new software and hardware

Cupertino, California, Us

NOC support utilizing HP Open View and Nagios to monitor a wide variety of communication equipment. Cisco Routers, Switches, Transport links, Firewalls, Server Hardware, Operating system and Applications.Incident tracking, prioritizing, solving and escalation using Espresso ticket system.Hardware and Software troubleshooting on Mac, OSX, Linux, AIX and Windows.Racking and operating system installation on approximately 2000 OSX servers during initial Data Center build out. Created and maintained a core server authentication, storage and file sharing environment for the Operations staff residing in multiple data centers.Lead liaison between ATT, Verizon and Apple Operations for newly introduced Retail Network equipment monitoring, transport links and carrier management. Trained staff working with various transport carriers and first level circuit switch and router functions.Security admin responsible for creating system accounts for all Apple employees.SAP support, creating, modifying and running jobs on multiple systems.Performed high volume daily back-up and restore using Tivoli systems.Tier 1 and 2 autosys supportProcedure creation and updating using Apple Wiki application.Assigned service and change requests performing tasks for Multiple Apple Depts.

Charlotte, Nc, Us

Problem diagnosis on Windows servers deployed at east coast Bank of America branches.Utilized Dameware utility for remote access to servers.Work Directly with Banking Center clients to ensure all device peripherals are up and operational.Created server hard drives with pre configured operating system for East Coast branchesTier 1 Cisco switch troubleshooting.Received the companies first WOW award program presented to me by the director

Arlington, Va, Us

Network Monitoring, management and analysis of APL communications deployed globally.Proficient using HP openview monitoring over 300 routersUtilized Web based Vital Suite product for gathering router statisticsData Capture and analysis using Sniffer Pro software deployed at strategic pointsUtilized Visual Network Uptime manager to monitor intelligent CSU to gather frame rely circuit status and statistics.Managed VPN connections from full offices using Redcreek encryption to individual VPN access primarily using Cisco VPN 3000 client.Responsible for configuration and hardware on Cisco Catalyst switches 4000-6000 series.Primary analyst ensuring smooth transitions from engineering to operation.

New York, New York, Us