Support in customer account management; Management of internal and external data; Administrative workflow management; Extraction and processing of internal systems, such as ERP (TOTVS), and public external data, such as World Bank; People analytics management; Marketing support with content and data creation; Management of market intelligence data for understanding the national and international markets; Reports on the market and support in creating action plans based on data.

Extraction, processing, and analysis of data using tools such as Excel, Python, Power BI, and Tableau; Support in Information Management; Maintenance of results presentations.

Responsible for the CRM platform; Direct support in customer experience guidelines; Responsible for market research development; In charge of building automations in Python; Responsible for maintaining, organizing, and presenting external market data; Responsible for paid traffic of the company through Google Ads and Meta Business tools; Direct support in product development through data presentation.

Responsible for consolidating and presenting financial data; Support in proposals for improving the patient experience; Vendor relationship management; Monitoring NPS (Net Promoter Score); Overall area indicators; Support in product pricing.

Responsible for inventory analysis; In charge of product replenishment; Vendor relationship management; Responsible for managing product invoices.

Support in the management of the customer service team; Responsible for managing requests; Responsible for presenting indicators.

Responsible for providing assistance to employees of accredited networks; Service conducted through phone, chat, and email.

Appointment scheduling for consultations, exams, and therapies; Maintenance of time slots in the exam schedule; Maintenance of schedules and queues in the therapy schedule.