Dj A. Email & Phone Number

Atlanta, Georgia, Us

o Spanish Translationo Spanish Tutoringo Marketing/Advertising Account Managemento Business Consulting, FP&Ao College/Career Advisement, Resume Buildingo Adhoc Accounting Projects, focused on but not limited to: bookkeeping, invoicing, managing payroll, filing taxes, creating/maintaing tax documents, creating and implementing polices and SOPs to better support and streamline client's business

San Francisco, California, Us

o Managed 120+ clients with ARR ranging up to $17+ billion, along with primary focus on the Big 6 (Publicis, Havas, IPG, Dentsu, Omnicom, and WPP) with a 96% retention rateo Assessed, clarified, validated, and anticipated the needs/wants of clients to establish authentic relationships with SMB and Big 6 advertising agencieso Advocated for e-commerce clients and identified upselling opportunities for additional marketing strategies and campaign launches, conducted brand lift studieso Performed case studies and gathered success stories from clients to assist and support in the building of client relationso Created RFPs for client executives with a success rate of 90% for clients utilizing our services to market their businesso Served as interim manager and led in the training of new hires, providing feedback on training enablement and ways to proactively improve application and retention by collaborating cross-functionally to adopt and implement practical ideologies

Dublin 2, County Dublin, Ie

o Managed 75+ clients with a 93% retention rateo Assessed, clarified, validated, and anticipated the needs/wants of clients to establish authentic relationships with e-commerce founders globallyo Relentlessly empathized, advocated, and pursued solutions for enterprise clients (ranging between $5 to $50 million in annual recurring revenue) and identified upselling opportunities for additional merchant cash advances (MCAs) and other products such as Freight/Inventory Offerings and Marketing Analyticso Led case studies and trained new hires on client relations and process improvemento Led and supervised the training of new hires, along with providing guidance and resources while implementing and maintaining new SOPs for department usage

New York, New York, Us

o Created and maintained SOPs for company use, collaborated with IT/software and engineering departments for system managemento Processed 75+ client invoices utilizing Bill.com semi-weekly, reviewed and created payment files for vendors/clientso Researched and reconciled bank statementso Assessed and addressed client/vendor escalations and issueso Managed client accounts (approx. 1200 to 1300): maintaining a record of vendors, invoices, and payment scheduleso Managed company funds ($2+ million): credit cards, employee reimbursements, etc.o Prepared month-end reports and imports via Sage Intacct and Bill.com to reconcile any variances and perform auditso Prepared/created and/or updated/maintained policies for improvement of company-employee relations, which were presented to and approved by SVP of People Ops and CFO

Roswell, Ga, Us

o Processed high volumes of client invoices across multiple systems, averaging 200 to 300 dailyo Analyzed reports to assess and review client accounts, bringing accounts to present value, assuring items were balanced during month-end processeso Addressed client issues and escalations working with other Account/Ops Managerso Managed/updated client accounts via in-house system FactorHawko Managed and processed client payroll, prepared over 200 reports and scheduleso Assisted with buyouts when purchasing new client accountso Assisted with the training of new hires

Seattle, Wa, Us

o Analyzed the P&L statement to track and address variances for business analysis review with the district manager and regional directoro Handled and maintained store funds, transactions, sales, and inventory while adhering to strict budget guidelineso Performed store assessments and audits, maintained store visuals and marketingo Hired, trained, supervised, and coached a team of 30+ partners to achieve and maintain a high degree and quality of company standards and practiceso Processed direct reports, managed staffing and scheduling, and processed payroll for both my store and district partnerso Cultivated Partner Development Plans for Ops and Continuous Improvement, Coaching for Performance and Developmento Outpaced both the district and the area (SE sunbelt region) during store audits, achieving and maintaining a score >95%

o Tutored elementary, intermediate, and advanced levels of Spanisho Researched and developed innovative practices and styles of teaching students, observing, and collecting informationo Assisted in managing all contact information of students and tutors; maintained files and learning materialso Managed cash postings and reconciliations, assisted in completing month-end processes

Atlanta, Georgia, Us

o Managed outbound and inbound calls in regards to clients and their accountso Managed over 200+ client accountso Maintained my place in the top 5 out of 160+ reps on the dashboard: had one of the highest consistent records of maintaining low time during after call work, speed of service and accuracy when resolving client issues, creating and optimizing SOPs for department useo Provided feedback on training and ways to improve/streamline information and standards/processes

Dallas, Texas, Us

o Greeted/welcomed guests, and assisted them with the set up of their account o Gave tours and walkthroughs on how to utilize and access golf clubs and gameso Assisted Bay Hosts, Food Runners, and Bussers; cleared bay areas, took food/drink orders, and ran food/drinks to guestso Assisted with the training of new hires for Golf/Guest Services

Columbus, Oh, Us

o Maintained store visuals, merchandising, and stock room.o Assisted with training new-hires (brand reps, assistant store managers, and impacts)o Worked/was borrowed at numerous mall locations to support other store managers in/with training, organizing stock room, merchandising and recruitingo Took part in recruiting and interviewing o Oversaw floor sets for upcoming seasons, divvying out tasks, and following up to ensure completion; relayed completed tasks to the store manager

Bachelor Of Arts - Ba, Spanish With Concentration In International Business

Associate Of Arts - Aa, Foreign Language With Business And Economics

Bachelor Of Science - Bs, Computer Science Network Engineering