Served as a strategic advisor and trusted partner to IT clients to gain a deep understanding of functional, reporting, and technical needs. Analyzed infrastructure, IT processes, roadmaps, data management, cloud solutions, and cybersecurity. Performed large-scale cybersecurity audits on client hardware, software, and SaaS platforms. Managed service vendor relations and contract negotiations.Protected data and business assets from unauthorized access with physical security and cybersecurity.Implemented Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP) to safeguard business assets and operations.Created identity and access management (IAM) processes and policies to ensure appropriate role-based access privilegesWorked directly with handset development and design engineers together with equipment manufacturers to triage and resolve production defects after launch and collaborated with customer care sectors to examine user population feedback and statistical market data

Served as a trusted advisor and strategic partner to EVP-CIO, CEO, and Executive Leadership Team to assist in setting priorities, defining KPIs, and tracking progress across a portfolio of high-level, company-wide initiatives. Streamlined and optimized operational processes across the organization, ensuring efficient resource allocation, project management, and continuous improvement during rapid growth from 50 employees to publicly traded. Drove change management and employee engagement to foster alignment and culture integration during an acquisition. Prepared and presented reports, presentations, and other communications for the leadership team.

Served as a trusted advisor and brainstorming partner to establish requirements, create a clear vision, deliver enterprise-wide guidance on governance, risk, and compliance. Captured gaps, risks, and opportunities to improve programs, governance, operational workstreams, and reporting. Evaluated application architecture workflow diagrams and systems design documentation to meet IT security and regulatory audit requirements.

Served as a strategic advisor and trusted partner to IT clients to gain a deep understanding of functional, reporting, and technical needs. Analyzed infrastructure, IT processes, roadmaps, data management, cloud solutions, and cybersecurity. Performed large-scale cybersecurity audits on client hardware, software, and SaaS platforms. Managed service vendor relations and contract negotiations.

Directed full-scale implementation and integration of new SOC service that included the creation of processes and workflows, change management analysis, operational readiness documentation, fraud detection, phishing, internet security, email filtering/protection, and incident response. Conducted HIPAA, PHI, PII compliance risk assessments with AppliedTrust and collaborated in the performing of critical due diligence documentation. Reported directly to the Chief Information Security Officer.

Managed a cross-functional team tasked with aligning corporate fiscal calendar to Dell’s 4-4-5 calendar across 10 distinct financial and IT tracks. Defined critical business requirements and technology impacts; documented all business processes and technology systems impacted by the changes and drove consensus with key stakeholders. Communicated key metrics and performance for on-time delivery.

Owned the planning, roadmap, and project management for IT cybersecurity projects from concept to delivery, including stakeholder management, milestones, scope, resources, and budgets. Evaluated technology options and implemented cloud application solutions to manage inventory and lifecycle management of SSL certificates and SSH keys.

Directly managed large-scale cross-functional initiatives to define, build, and launch innovative software and foundation components within the global business unit. Aligned and motivated teams in project management, development, QA, IT infrastructure support, and business operations staff. Scaled opportunity management and order management tools with dashboards and enhanced reporting. Launched a revenue-generating program on IT security and cloud infrastructure solutions.

Responsible for designing, analyzing, and managing desktop, mobile, and cloud computing technology projects including client application upgrades, enterprise technology deployments, and delivering complex technical solutions with a focus on: customer experience, reliability, security, performance, data management, and automation.

Responsible for managing the global PC asset and mobile device enterprise programs with $27M annual budget. Ensure compliance with vendor contracts. Develop business strategies to optimize technology and spend across the organization. Implement and improve procedures for procuring & tracking company assets throughout their lifecycles. Develop and maintain policies, hardware standards, operating processes, system tracking and reporting metrics while reducing costs as well as supporting IT Governance, usage compliance, and execute on business goals. Hand-selected as the CIO advisor in the Office of the CIO.

Responsible for managing the Americas Helpdesk and leading a team of IT professionals with providing technical services to internal global customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, mobile devices, servers, business applications, user accounts, networks, and provisioning of service requests. Support business goals with implementations; maintenance and enhancements of new and existing information technology, including evaluating and managing service vendors.