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Daniel is an accomplished leader of technology teams and projects – both from a consulting delivery perspective as well as being the manager responsible for change within a number of organisations. This important insight into both sides of the consulting engagement provides Daniel with a unique ability to ensure the best business outcomes for any internal or external technology project.Throughout much of his career, Daniel’s focus has been on delivering CRM/xRM outcomes. This includes helping 100’s of organisations achieve visibility into their operating environment as well as implementing strategies to acquire, retain and better engage their clients. As a former Senior Consultant and Head of Services for several CRM implementing partners, he has received accolades from leading vendors Microsoft and Sage for his work with both business and technology.As a senior manager and IT leader, Daniel has an impressive record of achieving outcomes that closely align to the strategic objectives of the organisation. His ability to structure and motivate IT teams as well as effectively manage organisational change, ensures a highly productive and performance-based workplace. In addition, he also has strong international management experience through his years working in Australia, Europe, Asia and the Middle East.Daniel has a range of qualifications in IT systems, Project Management, Change Management, CRM systems and has completed a Finance MBA. He has also designed and implemented a number of award winning CRM programs, including the Xpress CRM implementation methodology that received Microsoft Dynamics CRM Partner of the Year in 2007.
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Co-FounderBell Curve SolutionsPort Melbourne, Vic, Au
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Chief Technology OfficerCromwell Property Group Jan 2016 - PresentBrisbane City, Queensland, AuCromwell Property Group (ASX:CMW) is a real estate investor and fund manager with operations on three continents and a global investor base. Cromwell is included in the S&P/ASX200 and as at 30 June 2023, Cromwell had a market capitalisation of approximately $1.4 billion, an Australian investment portfolio valued at $2.6 billion and total assets under management of $11.5 billion across Australia, New Zealand and Europe. Cromwell’s platform comprises 350+ staff in 19 offices in 15 countries across Australia, New Zealand and Europe.Initially appointed as a 6 month role, this position was made permanent after achieving significant strategic outcomes within the first Quarter. This role assumes overall responsibility for all areas of Cromwell's IT infrastructure & budget. The following items are included within the scope of this role:• Set technology strategy and tactical goals for both Cromwell's European and Australian businesses. • Ensure tactical initiatives align to both corporate strategy and key stakeholder needs. • Execute deployment of robust and secure cloud infrastructure to ensure scalable delivery of application services to the wider global business. • Develop corporate methodology to ensure suitable evaluation and implementation of technology platforms. • Implement a robust and compliant security framework to meet ASIC, Monetary Authority of Singapore & EU General Data Protection standards. • Drive and oversee an aggressive programme of global initiatives to support regional alignment. Global initiatives and disciplines include: Amazon Web Services, CRM, EDMS/ECMS, Office365 & Exchange Online, MDM, ITIL Platform, ERP system amalgamation, DR, incident response and business continuity. • Coach and manage senior IT team members across Europe and Australia. • Negotiate and manage engagement with key vendors and service providers.
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Managing Director || Principal ConsultantElysium Business Systems Aug 2004 - PresentElysium Business Systems is a boutique business consulting firm that specialises in the implementation of high-impact CRM systems. Unlike many CRM/xRM organisations, we understand that successful CRM implementation is as much about PEOPLE as it is about technology. As a result, the Elysium team has developed the unique eLIFT™ implementation methodology to ensure our clients develop the skills to get the most out of their CRM budget.Elysium’s clients range from ASX200 organisations such as National Australia Bank and Cromwell Property Group through to small organisations with less than 10 employees. As Founding Director and Principal Consultant, responsibilities range from hands-on consulting, development and project management activities through to HR, strategic planning and new product development. -
Non Executive Director || Chair Of Audit And RiskTymlez Oct 2017 - Dec 2019Gold Coast, Qld, AuTymlez is a global, ASX listed (ASX:TYM) organisation dedicated to bringing blockchain technology to the enterprise.With offices in The Hague, The Netherlands, Schriesheim, Germany, Cambridge, UK, and Seattle, USA, Tymlez has assembled a team of leaders who have a proven track record in their field of expertise in enterprise application development, IT security, identity management & authentication, telecommunications, and business transformation. Tymlez delivers a scalable platform for rapid development, management, and deployment of (multi-)enterprise blockchain applications. The platform enables enterprises to develop early Proof of Concepts (PoCs) to full production deployment. With the Tymlez platform, users receive a highly scalable, multi-tenant, enterprise-grade smart contract platform that can be deployed in minutes and/or implemented via partners within an enterprise or across a consortium. -
Director Of Operations And ServiceAussiepay Feb 2011 - Jan 2013Aussiepay are a leading provider of outsourced payroll and HR services to over 1000 Australian and NZ clients, and have been a pioneer in the development of SaaS solutions. This role primarily involved the restructure and re-engineering of the outsourced payroll division, as well as the development and implementation of numerous CRM and technology initiatives.• Management of operational team members.• Management of external vendors and development resource.• Restructure of department operating processes and procedures.• Management of external vendors and development resource.• Design and Implementation of CRM functionality• Development and implementation of CRM and quantification systems in the following areas: - Payroll processing and customer service - Incident management - eMarketing - Opportunity management - Contact management - Workload distribution engine - Management/operational reporting using SSRS - Integration with ePayroll online system
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Director Of OperationsEpi International Sep 2008 - Dec 2009epi International are a syndicated investment management organisation that focus on real estate investment both in the UAE and in Australia. In addition, the epi Group is parent to a number of organisations in unrelated industries including media, serviced offices and UAE business sponsorship. The Operations Manager role held responsibility for the ongoing management and continuous improvement of operational processes and supporting technology.• Integration of acquired subsidiary organisations into centralised operating model• Extensive re-engineering and development of organisational processes• Implemented Microsoft Dynamics CRM4• Implemented Microsoft Office Sharepoint Server 2007• Development and implementation of CRM and quantification systems in the following areas: - Investment management system - Investor risk assessment functionality - Anti-money laundering compliance system - Integration with internal financial platform - Project management functionality - Contact management• Management/operational reporting using SSRS• Management of IT staff members• Maintenance and upgrade of Microsoft stack of back office products• Management of external vendors and developers
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Professional Services DirectorAaromba Technologies Jul 2005 - Sep 2008Aaromba Technologies is a leading boutique supplier of CRM and Service Desk management systems. With a focus on providing best of breed consulting and support services, Aaromba is the recipient of numerous industry awards including 2007 Microsoft CRM Partner of the Year.As Professional Services Director, responsibilities included: management of the consulting and support teams; HR and recruitment of new technical and consulting staff; development of formalised implementation methodology; re-engineering of internal processes and procedures; business analysis and project management on Aaromba's largest implementations
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Crm ConsultantElton Technology Pty Ltd Jan 2003 - Aug 2004Working as a CRM Specialist Consultant included management of all areas of the implementation lifecycle including:- Development of sales tools and RFQ documentation- Sales presentations and followup- Business analysis and requirements gathering- Development of functional specifications- Development project documentation and schedules- Design and configuration of CRM systems- CRM system installation and integration- User and administrator training and support
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Technical ConsultantOpportunit Ltd Mar 2000 - Dec 2002Responsibilities included:- CRM System design and implementation- Designing and conducting bespoke administrator and end-user training on selected CRM applications- Designing and conducting in-house training- Support of opportunIT's extensive UK and European client base
Daniel Dickens Skills
Daniel Dickens Education Details
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Australian Institute Of Company DirectorsGaicd -
University Of NewcastleProject Management
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Rmit UniversityComputer Science
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Scotch College
Frequently Asked Questions about Daniel Dickens
What company does Daniel Dickens work for?
Daniel Dickens works for Bell Curve Solutions
What is Daniel Dickens's role at the current company?
Daniel Dickens's current role is Co-Founder.
What is Daniel Dickens's email address?
Daniel Dickens's email address is da****@****.net.au
What is Daniel Dickens's direct phone number?
Daniel Dickens's direct phone number is +617322*****
What schools did Daniel Dickens attend?
Daniel Dickens attended Australian Institute Of Company Directors, University Of Newcastle, Rmit University, Scotch College.
What skills is Daniel Dickens known for?
Daniel Dickens has skills like Crm, Business Analysis, Business Process, Saas, Consulting, Strategy, Business Intelligence, Project Management, Microsoft Crm, Software Project Management, Change Management, Professional Services.
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