I am a dynamic, results driven business leader with 20 plus years of experience of demonstrated success in customer care outsourcing solutions across multiple functional disciplines specifically in the areas of new business logo solving customer experiences leveraging analytics, AI, and agent driven solutions. Please contact me at 847 456 1700 for a review of our global solutions.

Teleperformance, a leading global group in digital integrated business services, serves as a strategic partner to the world's largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back office services and business process knowledge services. These end-to -end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high tough approach that delivers on our "Simpler, Faster, Safer" approach. I am a Client Solutions visionary maintaining strong client relationships in order to strategically align technology and service in support of client business goals and objectives, to ensure that the company is delivering true business value to its clients. Develop and execute solution strategies and migration path for customers. Specialize in strategic and complex consultative relationship solutions selling and account development at large BFSI institutions.

Concentrix is a global provider of business services. Our focus is on your business imperatives and improving your business outcomes. Bringing both strategy and execution, we take a holistic approach to customer engagement and deploy capabilities and assets to enable improved revenue generation, customer experience and service optimization. We are different by design.+ Exceeded sales incentive in 2018 with $25 million in sales+ Exceeded sales incentive in 2019 with $44 million in sales Responsibilities:• Responsible for driving sales across Concentrix capabilities (including outsourced Contact Centers, Automation/Next Generation Customer Care and Business Process Optimization/Transaction Processing services and consulting engagements) to new clients in the Insurance, Auto, Banking and Finance industries. + Exceeded sales incentive in 2018 with $25 million in sales+ Exceeded sales incentive in 2019 with $44 million in sales • Focus on Tactical relationship building, with a highly targeted, relevant approach. Building a very select pipeline of industry leaders with the goal of closing large, strategic deals. Engage product marketing and solutions expertise to refine service offerings for specific market segments.• Cross-sell and collaborate on multi-tower opportunities.• Recommend and initiate enhancements to the sales and marketing operation. Establish goals, analyze growth and provide accurate, complete and timely submission of required progress reports, forecasts, quotations, budgets and rates.• Demonstrate advanced knowledge of consultative sales strategy.• Strategize, recommend and consult with partners in operations, product groups and support groups to leverage Concentrix’s capabilities to close sales deals.• Work closely with pricing and finance to develop profitable solutions.Read more at: https://www.concentrix.com/about-us/company/

Developing strategic business partnerships with clients by demonstrating a thorough knowledge of the client's business, industry trends, and how Customerspeak value propositions provide an avenue for success. Customerspeak Services are specialized to help clients achieve their outsourcing strategies. Responsibilities:• Works with the CEO and the broader Customer Success management team in the execution of Customerspeak business strategy of building new partnerships.• Deliver competitive and profitable services that drive customer ROI and ensure effective delivery of our product such as on-boarding, implementations/services, support, and training• Accountable for developing customer success strategy and tactics that support the overall company strategy and ensures Customerspeak is seen as a best in class example• Accountable for the relationships with our customers with a view to 100% retention and revenue generation:• Act as an escalation point and trusted adviser for customers, and personally maintain relationships with defined/assigned customers• Customer solution delivery – Accountable for ensuring customers achieve and acknowledge ROI on their investment and to drive customer retention: