I'm an investor/limited partner in multiple Seattle Angel Conference funds. SAC is a program to build new Angel Investors in the Seattle startup ecosystem. A group of ~60 early stage startups pitch investors through multiple rounds. Investors conduct due diligence on a group of finalists. Finalists make one last pitch to win all or part of each fund at a final event. Learn more at http://www.seattleangelconference.com.

Moved into centralized SAP ISBN Product Success organization in late 2022. Prior to this I worked on the SAP Concur business.

Joined Concur through the TripIt Ads business. Soon after pivoted that team to focus on end user adoption. Have worked in people manager and individual contributor roles focused these topic since- user adoption, engagement, assistance, change management with a particular focus on communications within the SAP Concur product. My team has delivered analysis, strategy, content and execution on these topics with coordination across product engineering,UX, marketing, other stakeholders and partners.At SAP I've had extensive leadership development training, including Pathwise Leadership https://pathwiseleadership.com/.

Started an independent consultancy with a focus on improving digital advertising operations and customer experience. Engagements allowed me to leverage experience in the field, apply data analysis and experiment design to support client decision making, and deploy and refine the continuous improvement methods I've developed.I also used the extra time to take classes (from letterpress printing to statistical analysis using R) and spend more time with my young children.

Allrecipes.com, the world’s largest digital food brand, receives 750 million annual visits from home cooks around the world who discover and share personal food experiences through recipes, reviews, photos, videos, profiles, and blog posts.Moved back over to account management after six years building Allrecipes.com's digital ad operations practice. Applying tools developed in operations, I led a team of account managers, line AM supervisors and a marketing coordinator on various customer experience and sales marketing initiatives, including:- Defining and improving processes for converting ideas into sellable, executable and scalable ad products- Developing more consistent platforms for communicating product, policy and promotion updates across our team of 50+ sales, support and adjacent team members- Planning and producing more user focused (external customers, sales reps, account managers) marketing materials and training programs- In partnership with Ad Operations and BI, using agile principles to more effectively identify and prioritize supply chain system enhancementsResults included more accurate proposals, less internal and external confusion about what was sold, fewer resources/cycles to get us from proposal to launch and happier customers (measured anecdotally and through third party research).My team also developed a best in class training curriculum for new Account Managers (according to program alums) and discovered and shared best practices for proposal development, customer issue resolution and team member development. Open positions elicited many referrals from team members and others in the company.Additionally, I served on Allrecipes.com's senior Leadership Team, providing counsel and direction on sales and revenue operations issues.

Led a team of traffickers and ad technology specialists in discovering and scaling operational best practices to support exponential growth in revenue and a sales and support team of 47. Applying quantitative analysis and various techniques from Lean and Kaizen (quality circles, five why's, etc.), we dramatically reduced trafficking error rates, revenue at risk due to under delivery and accounts receivable aging due to supply chain errors. During the same period, we increased revenue forecasting accuracy and same advertiser satisfaction.Working with partners in sales management, product, BI and other disciplines, my team made innovative ad products repeatable, scalable and ready for our (consistently growing) sales and support teams.We were particularly proud of our quality-oriented culture, high levels of trust with adjacent teams (sales, BI, product, dev, finance) and strong history of employee referrals for open positions within the team.

Key revenue operations stakeholder during Allrecipes.com ownership by Reader's Digest, including the initial integration of our supply chain systems with RDA accounting, the subsequent onboarding of all RDA Digital properties to the Allrecipes.com sales and support platforms and digital advertising tech stack and the final separation of businesses when Allrecipes.com was put up for sale. Worked closely with stakeholders across the organization.