Dan Dilsaver Email & Phone Number

Holladay, Ut

Established IT operations from the ground up for small company to identify the company’s critical needs and emphasize clear objectives. Oversee IT vendor relationships and systems administration including corporate systems, lead infrastructure development, and management as first official IT hire within company. Handle budget of $1M and direct multiple staff for systems administration, helpdesk, and compliance management. ➤ Recovered $230k in IT annual spending by conducting cost analysis and proactive management, reducing year over year costs by 28%➤ Turned around failing dashboarding project with high spend and no deliverables; rescoped and reskilled project to deliver first 2 reports within 2 quarters, expanding project capabilities and reducing costs by 30%.➤ Saved 1,000 work hours per year by creating an automated reporting platform to track the talent acquisition pipeline.➤ Established 400 employee call center for FEMA within 6 days including location preparation, hardware procurement and configuration, and staffing, bringing everything online days before any other company.➤ Improved executive decision-making by instituting fit/gap analyses to evaluate potential technology upgrades and true cost of ownership.➤ Developed and implemented technology roadmap to assist executive leadership and stakeholders in defining and prioritizing critical needs to improve workflow and target objectives.➤ Increased number of Request for Proposals for government contracts and competitive edge by collaborating with leadership and partners and streamlining proposal creation process.➤ Created first working IT budget framework for the company that will continue to be used as the departmental budget model for 2019.➤ Tapped to train seasoned and new staff across all departments as subject matter expert on Excel and SQL to streamline workflow.

Ogden, Ut

Directed team of system administrators, developer, data specialists, project managers, and business analysts to ensure timely delivery of corporate initiatives within budget for outsourcing sales and marketing company. Set business priorities for applications initiatives and updated business systems to meet partner needs. Regularly reviewed and presented product roadmaps, project plans, and other materials to team. Served as primary stakeholder for all supported systems related IT initiatives.➤ Designed innovative, new payroll process to handle several million transactions, saving the company millions in audit and litigation penalties with high praise from state auditor.➤ Implemented new audit process to ensure W2 accuracy, beating out the Microsoft audit process by 10 days and building a set of backend queries to automatically identify issues for better audit accuracy.➤ Maximized billable hours and minimized lost revenue by cutting time-to-hire by up to 14 days through value stream mapping of onboarding process.

Ogden, Ut

Manager of corporate systems administration and development efforts. Team includes project managers, application specialists, reporting specialists and developers. Responsibilities include process improvement, prioritization of work, leading executive level steering committee discussions, performance management, employee development, and architecture and oversight of efforts. Systems supported include Dynamics AX, Taleo Recruiting, Transitions and Performance, ADP Payroll, CA Unicenter, and a large array of custom solutions.

Ogden, Ut

Sr. Administrator over Dynamics AX implementation leveraging the GL, AR, AP, Payroll and PSA modules extensively. Responsible for AX administration and configuration, SQL development, and X++ development.

Ogden, Ut

Project Management of Dynamics AX implementation. Responsible for daily task management of administration and development teams, as well as oversight of larger projects including migration of environment to new hardware.

South Jordan, Ut

➤ Recovered $40k in revenue for replicated websites by implementing initiative to cut costs.➤ Created master plan including metrics of success, brand, objectives, and reporting infrastructure to improve client services efforts.➤ Prepared requirements to support scope and functionality of web framework and developed master priority list, maintaining backlog to track burn rate.

Mclean, Va

Oversaw direction and strategy of information architecture of proprietary skills and profession libraries for internet-based job board company. Prepared product required documents and managed product enhancements and roadmaps. Collaborated with sales team in identifying, pursuing, and closing development opportunities. ➤ Increased annual revenue of business development project by $600k and improved productivity of prospecting vendor by 125%.➤ Implemented internal reporting process and analysis methods and headed process improvement efforts.➤ Developed and implemented new projects from conception to production, preparing client services for immediate support.

Dulles, Va

Liaised with Marketing and Members Services teams to optimize project flow for internet advertisement and service provider. Prepared and edited content for direct mail campaigns, call center sales, and technical support scripts. Implemented Sarbanes-Oxley compliance in CRM application through development projects.➤ Recovered $2.4M in 2005 operating costs, conducting research analysis and creating life-cycle models for company’s toll-free numbers.➤ Received the 2004 All-Star Award for successfully implementing innovative segmentation project and the 2005 All-Star Award for strong results against national broadband projects.

Dulles, Va

Managed a team of people controlling all messaging for AOL's phone based acquisitions channel. Lead brand strategy for channel. Reviewed all messaging with legal to ensure compliance. Managed 800# life-cycle project.

Managed one direct report. Controlled all messaging for AOL's phone based acquisitions channel. Lead brand strategy for channel. Reviewed all messaging with legal to ensure compliance. Managed a fulfillment ROM budget of $700,000.

Met call center reporting needs, developed ad-hoc reporting requests through Visual Basic or Excel, and forecasted, managed and tracked employee staffing and line adherence.