Dennis Andrade Email & Phone Number

Santa Rosa, California, United States

- Worked with various teams/departments within the company and outside agencies to curate, direct and implement all of the companies marketing campaigns via social media platforms, our menus / catalogs, digital marketing assets, websites, and various e-commerce systems.- Acted as advisor to aid in the management of brand, agency, vendor and contractor relationships to ensure accurate representation of each account.- Conducted and coordinated all product, event, and portrait photography on behalf of the company.- Created design work for digital media assets with given deadlines.- Assisted in the R&D process for products that would be launched into the market and aligned marketing campaigns to help promote the launch of those products.

Santa Rosa, California

- Ability to conduct a quick precise analysis of each customer’s account in order to develop strategic plans that recommend the company's current sales and marketing objectives while maintaining intimate relationships with both business and consumer level customers that drive revenues and drive customer retention.- Crossed trained during quarantine to work from home as a customer service representative to perform sales, troubleshooting of client issues, and conduct in depth account analysis to project company goals.- Having to quickly learn all the latest technologies and consumer trends within the market in order to provide the most up to date and accurate information.- Adding value to the team by mentoring coworkers on creative sales tactics that helped meet company goals/objectives, while increasing employee growth and performance.- Troubleshooted all mobile devices from Apple to Android based products, hardware and software. - Ability to de-escalate customer issues and resolve them by provide exceptional customer service skills by using the three A's rule, Acknowledge, Align and Assure.

Santa Rosa, California

- Held various roles as a Technical Specialist, Expert and Genius where I became certified as an iOS and MacOS technician where I conducted and executed successful software and hardware repairs.- Experienced in handling escalated customers, and being able to de-escalate them while repairing the relationship between the customer and their product but also the company. - Repair smartphones, tablets, and computers by utilizing Apple Certified triage guides and determining the most effective method to repair then repairing the device.- Utilized exceptional multitasking skills while handling multiple client’s issues in order to aid the team in meeting company goals and metrics. - Fostered, facilitated, and executed team and individual development by creating and implementing strategic plans to enhance team cohesion and efficiency.- Complete all technical and non-technical curriculum/training within required timeframes, including device certifications and required skill certifications.

Bachelor Of Science - Bs, Business - Marketing

Associate Of Science - As, Business Administration And Management, General