• Managed relationships with over 50 key decision-makers at Higher Education institutions, resulting in an increase in client retention and satisfaction. • Oversaw operations for institutional administrative accounts, expediting textbook audits with a swift 2-day turnaround. Ensured the timely creation and dispatch of contracts, while also guaranteeing the publisher relations team had the necessary content for successful title acquisitions, facilitating streamlined operations and content delivery.• Led the integration of digital textbook options, directly enhancing the educational experience for over 30,000 students across 20 universities by providing accessible and cost-effective learning materials directly into their learning management software.• Utilizing my deep industry knowledge, I enhance the sales team's ability to secure vital accounts and boost revenue growth. My active participation in the sales process, leveraging insights to unearth opportunities and resolve client concerns, significantly contributes to our strategic objectives.

• Delivered technical support to over 300 customers monthly, achieving a 95% satisfaction rate by efficiently resolving issues with digital textbook software and enhancing user experience.• Achieved expertise in all product offerings, playing a critical role in churn prevention by delivering knowledgeable support and fostering confidence among users, which contributed to a notable increase in customer retention and loyalty.• Efficiently communicated all issues to relevant channels, ensuring rapid identification and resolution by the development team, thereby maintaining optimal workflow and product integrity.• Mastered product knowledge to expertly bridge communication between users and developers, facilitating enhanced product functionality and user satisfaction through precise feedback translation and strategic improvement recommendations.

• Successfully managed a 417-bed property, overseeing all aspects of leasing, marketing, budgeting, and maintenance, resulting in a 100% occupancy rate and a 15% reduction in annual maintenance costs through strategic improvements• Handled rent collection and the delinquency processes of over $300,000 per month with a near 100% payment compliance. • Orchestrated a team through the COVID-19 pandemic by adjusting our processes to work remotely while achieving our 100% pre-lease occupancy.• Spearheaded an annual 2.5-week intensive turnover process for incoming/outgoing residents, implementing a comprehensive revamp plan for units that optimized operational efficiency, improved resident satisfaction, and ensured seamless transitions, significantly reducing downtime and enhancing unit readiness.

• Streamlined rent collection and delinquency processes, reducing overdue payments significantly within six months through the implementation of a new communication strategy and payment reminder system.• Developed and executed comprehensive marketing plans, including digital campaigns and community events, leading to an increase in lease signings year-over-year and significantly boosting property visibility in the local market.• Streamlined the management of work order requests by efficiently coordinating with relevant parties, leading to an improvement in response time and significantly enhancing operational efficiency and tenant satisfaction.• Crafted and shared engaging social media content on Facebook and Instagram, specifically targeting college students in Bellingham, enhancing community engagement and connection

• Designed and implemented targeted marketing plans and innovative strategies, driving an increase in occupancy rates by identifying and utilizing market opportunities, thereby exceeding annual occupancy goals.• Led the leasing team to full compliance with corporate procedures and Fair Housing laws, ensuring legal integrity and fostering an inclusive, discrimination-free leasing process that enhanced company reputation and tenant satisfaction.• Strategically managed and revitalized social media channels, boosting online visibility and engagement by 50%, which played a crucial role in promoting the property and attracting potential tenants, contributing to a record occupancy rate.