D'Andre Crumby Email & Phone Number

Atlanta, Georgia, United States

• Provided Technical support for all private and Major Nationally Televised Sporting Events and Concerts• Collaborated with third party- vendors, stadium operations and government agencies to implement all changes and ensure optimum performance while maintaining industry standards .• Improve operations by showing clear connection between former policies and devices and how optimization can implement• Investigated and addressed system issues to ensure system wide compliance during all events.

Atlanta Metropolitan Area

• Provided on site and remote support to all delta serviced airports in South East Region of Country• Made ongoing updates and changes to maintain accurate port management• Assessed business requirements , recommended technical products and implement solutions to maintain company standards• Diagnosed software ,hardware and networking issues and applied troubleshooting techniques to resolve tickets.• Created Knowledge Bases Information to be added to company database for future use• Preformed on-site repair, technical upgrades , and maintained accurate document's containing all assent information

Atlanta, Georgia, United States

Trained & Assessed over 80 Field Service Technicians on How to properly Operate Equipment for 2020Presidential Election • Provided on call support for Field Service Technicians • Oversaw the Operation of Equipment for 10 different polling location's on Election Day • Oversaw technical documentation, instruction and evaluation to meet IT education initiatives. • Documented all issues and submitted all employee documentation and information for approval. • Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs. • Collaborated with trainees to identify key areas necessitating training based on software and equipment design. • Oversaw and assisted with troubleshooting and other technical issues.

Provided remote and on site support for security cameras through our country. Also did server configuration PRTG and MILESTONE • Developed technical designs for customers, consultants and contractors. • Removed malware, ransomware and other threats from laptops and desktop systems. • Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems. • Responded to maintenance calls and troubleshot devices. • Reviewed violations of computer security procedures and developed mitigation plans. • Installed access and elevator controls, alarms and video surveillance systems. • Educated customers on effective use of security systems.

• Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.• Set up hardware and software in optimal configurations to meet network performance requirements.• Configure and repair equipment that is no longer operational• Security Camera Instillation• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.• Assessed system hardware and software and suggested modifications to remedy issue's and improve performance.• Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.

Sandy Springs, Georgia, United States

Assisted in active directory as well as provide on call live and remote technical support and troubleshooting • Provided live on call and chat support to over 60 clients across nation • Added, Removed User's from Active Directory • Removed and Decommissioned users on SCCM • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution. • Project Management • VPN Trouble shooting and configuration • Remote Customer Support • Configured hardware, devices and software to set up work stations for employees physically & remotely. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks

Decatur, Georgia

Greater Atlanta Area

Associate'S Degree, Computer Programming & Information Systems, 3.6

Activities and Societies: National Society of Leadership & Success National Honor Society Concentration: Programming & Information System.

Bachelor Of Science - Bs, Cybersecurity, 3.4

Activities and Societies: Deans List: 2019 - Current National Honor Society National Society of Leadership & Success