Assistant to the Plant Manager where we manufacture more than 18,000 SKUs covering 14 different wholly owned brands that range from bath salts, salt scrubs, and lotions, all the way to fragrance oils, incense, and handmade soaps that are all made in-house by hand. Manage the production line team throughout the entire process; starting with ingredient mixture, package labeling, item boxing, and ending with the shipment of items to customers.

Responsible for setting a standard for operational excellence within my location. Creating an environment where everyone is held to a high bar around organization, inventory accuracy, merchandising, and service excellence. Contributing to the companies objectives by limiting shrink within my location through individual attention to detail and training of others. Inquisitive and have a passion for getting to the bottom of things before moving on to the next task. An integral part of a successful retail store and believes we are better as an organization when everyone is successful.

Apple Certified iOS Technician (ACiT) and Apple Certified Mac Technician (ACMT)The Service Manager balances managing Apple Service Metrics with maintaining a service queue that exceeds our customer’s expectations. The position emphasizes skill-sets in the areas of customer support & relations, software and hardware troubleshooting and resolution, problem diagnosis, and hardware repair and replacement, within a retail environment. Will provide excellent service and support to our many customers and should be willing and able to absorb more information about, and develop skills pertaining to, diagnosing and repairing computers. They use their experience to deliver thorough timely troubleshooting, diagnostics and repair for Apple computers and products while fulfilling the Company Mission Statement and Shared Values and ensure that we are not only repairing a device we are repairing a relationship with a customer.

Create a customer centric customer experience and educate our customers about HOMAGE products.Engages in proactive conversations to ensure all customers feel welcome in the store and drive customer experience.Solves issues dealing with products, transactions and any other inquiries a customer may present while in the store or on the phone. Maintains high level of knowledge of products and events.Processes shipment by prioritizing items that are needed directly on the sales floor. Assists in daily merchandise audits and inventory counts.Maintains high visual standard by folding and hanging merchandise. Dress mannequins as directed by a manager.Cleans store, takes out trash and/or recycling.Works with team to create new displays to drive customers into stores. Organizes product in storefront and in the back.Became the go to associate to handle receiving and inventory management at the store.

Safely and accurately select customer orders. Build and wrap pallets to meet weekly standards for productivity and accuracy.Hand stack cases of product weighing up to 50 pounds repetitively from floor to over-headShrink wrap orders with label and move completed order to the loading dock area using electronic pallet jack or walkie-rider equipment.Move products from racks to pallets directed by order selecting software and equipment.Validate that correct product has been selected and is damage free.Accurately receive inbound products and replenish inventory as needed.Perform pre-shift equipment checks and safely operate material handling equipment (pallet jack/forklift)Perform basic sanitation duties to maintain a clean and safe environment; clear aisles of debris, stacks empty pallets from slots in aisle and return pallet jacks to charging area.Observe all safety policies and procedures.Other projects or duties as assigned.

Promoter of both Apple products and the Simply Mac brand by being the trusted advisor to all things Apple for our customers. Asking questions to better understand the needs and aspirations of the customer and then providing a complete solution that exceeds their expectations. When not providing transformational shopping experiences, being a willing mentor to other team members around hardware, software, and best practices around selling strategies.

Work hands-on with the assembly and testing team. Which includes the construction, testing, adjustments, and quality assurance of the company's point-of-use data collection and materials supply chain management products. Also organized, tested, and fixed faulty field equipment that was either repaired and returned, or exchanged. This included data entry for equipment item history.

Helped to continue growth of the Social Service business unit. Responsible for developing agency relationships, underwriting selection, and soliciting profitable property and casualty business from assigned territory. Excelled at developing strong relationships with internal and external customers, proficient underwriting skills, and generating new business. Applies rules and guidelines, insurance laws and regulations. Proofs policy information on an assigned product, territory and agency.Reviews premium and loss data on an individual account as part of renewal underwriting, change underwriting or mid-term underwriting.Reviews insurance applications and other risk documentation. Reviews underwriting requirements and refers applications, endorsement requests or other correspondence for further underwriting analysis when outside of written authority.Gathers information on new/renewal business and change requests to support underwriter decision making. Investigates discrepancies in the information gathered.Orders, reviews and takes appropriate action on required reports, endorsement requests, service requests and general correspondence.Analyzes individual risk pricing for new business submissions and renewals within written authorityCommunicates with agents to obtain information needed to underwrite risks and address issues. Researches and responds to questions from agents.May provide support to other underwriter(s).Organizes the underwriting information to speed decision making on the part of the underwriter.May include "template" policy review and actions such as endorsement within assigned authority level.Provides information to Rating and to Processing that is needed to issue policies and endorsements on a timely basis. May issue, process or code transactions.

Worked hands-on within the assembly and testing team. Which included the construction, testing, and adjustments of the company's point-of-use data collection and materials management products.

Was responsible for conducting independent examinations and related investigations which covered a diversified spectrum of processes and accounting controls. Performed full life cycle of key business operational, financial and SOX 404 compliance audits. Conducted examinations of, assessed, measured, and reported deficiencies within systems which perform accounting, merchant activities, financial reporting (including GL account preparation and certification), taxation activities, and payroll functions. Reviewed the effectiveness of financial and operational controls as well as the systems used to identify measure, classify and report financial data. Reviewed and determined the effectiveness of SOX 404 compliance and mitigation. Constantly aware of recognizing indicators of fraudulent activities and developed appropriate referrals when recognized. Assisted in the planning, scoping and performance of SOX 404 compliance assessments. Examined accounting systems and records including computerized accounting and financial information systems which reflected a variety of complex financial operations. Gathered and researched data from a variety of sources, and/or specialized accounting practices unique to a particular trade or industry. Drafted and presented measurable findings within audit reports to senior management.Key Achievements:➢ Skillfully assess and deliver critical recommendations to management of potential risks found during completion of audits.➢ Demonstrated a capability of quickly and accurately completing audit initiatives due to highly effective relationship building skills. ➢ Managed and was critical in the design and updating/enhancement of audit (including SOX 404 compliance) programs to address risks/controls of functional areas.

Utilized excellent customer relation’s skills to assist with a variety of financial services products, including: unsecured personal loans (cash on demand), credit cards, and refinancing of real estate loans. Also assisted customers with credit application, approval process, and account management. Worked closely with both business management and customers to provide world-class customer support and customer relationship building.Key Achievements:➢ Developed methodology of compiling and reporting monthly performance figures as well as customer satisfaction best practices. ➢ Recognized as Office Employee of the Month after proving abilities & value in position as Customer Service Representative.