Dan Drury Email & Phone Number

Seattle, Wa, Us

Assisting the Amazon Mobile App software:Delving into existing code bases to identify root causes of widespread issues. Identify and root cause issues.Operational Oversight:Monitoring and ensuring compliance with SLAs.Enhancing operational documentation for improved clarity.Code Repository and Pipeline Management:Configuring, managing, and deploying updates across code repositories critical to Amazon's operations.Ticket Management:Efficiently handling and prioritizing ticket queues.Continuous Integration and Deployment:Creating and maintaining deployment pipelines for seamless software integration.Application Release Coordination:Building application versions.Conducting rigorous testing of fixes.Uploading to app stores.Managing listing updates.Publishing builds on platforms such as Google Play and the AppStore.PROJECTS:Application Development CollaborationCo-DeveloperProject: Software Assurance Risk ProgramCo-Developed a risk analysis program for Software Assurance Services, designed to identify, showcase, and address vulnerabilities and compliance issues. Integrated with code pipelines, code repositories, and virtual container instances to ensure a cohesive approach to security and compliance throughout the software development lifecycle.

Seattle, Wa, Us

Network Engineer - Network Infrastructure OpsJuly 2021 - Feb 2022 Network support engineer with proven ability to respond to high priority network connectivity layer 1-3 issues for a range of network equipment including but not limited to, Cisco and Edgecore routers and switches while adhering to strict deadlines.• Network Infrastructure: Designed and deployed large-scale lab network infrastructure, enabling R&D teams to isolate testing and prototyping efforts enabling converged Testing consisting of 100 teams in multiple locations. Including building out network infrastructure in new amazon sites. • Process Improvement: Implemented Agile Change Management, empowering technical teams to efficiently request and monitor network capacity. • Technical Problem-Solving: Troubleshot high-priority network issues, coordinating with security and IT teams. • Technical Leadership: Managed Amazon's internal content delivery network, ensuring critical communications.

Seattle, Wa, Us

• Technical Expertise: Troubleshot complex issues on Mac, Ubuntu Linux, and Windows systems, including software, application, and OS problems. • Team Leadership: Managed a team of engineers, handled escalations, provided guidance, and drove ticket resolution. • Process Improvement: Architected helpdesk solutions to improve customer service and efficiency. • Customer Focus: Engaged with customers to improve support processes and influence the adoption of new technologies.PROJECTSTeam LeadershipArchitect multiple office helpdesk solutions to improve customer service and deliver results in less time to satisfy customer service requirements.Leadership experience providing guidance to engineers while driving 3-day resolution of all issues to adhere to customer expectations and drive customer success and adoption of IT best practices.Experience hiring, training, and mentoring junior engineers to drive the highest standards customer service and develop plan to ensure engineer performance meets expectations.Customer Access Experience programExperience engaging with customers to develop ways to improve Amazon support process. Experience working with product owners in development and help influence customer adoption of new technologies and products.

Consult with private business on on cloud services and infrastructure as a service (IaaS) solutions to enhance customer service.Achieved AWS Cloud Architect - Associate certification in August 2018. Architected, built, and configured AWS services, including S3, CloudFront, and EC2Utilized YAML and JSON for Configuration management.Collaborated effectively with teams using GitHub

Westminster, Colorado, Us

Completed daily systems administration, including configuring domain controllers and active directory servers in company domain and closed area networks. Planned and performed active directory migrations with Group Policy Object (GPO) changes to ensure compliance with security technical implementation guide (STIG).DevOps experience bridging gap between IT and software development to complete project requirements.Coordinate and complete server and network infrastructure buildouts for usage by software developers and data analysts which consisted of strict project delivery timelines.Integrated AWS Storage Gateway and AWS EC2 to for offsite backup retention.Built and managed system backup across five locations using EMC Networker, VBA, and data-domain infrastructure. Completed successful site-to-site back-up replication. Administrator company Salesforce account including but not limited to account based changes to integration of Salesforce with company phone system.Administered and launched enterprise ShoreTel phone system across five locations.Planned/executed office build-outs and seamless technology transfer for 200 employees. Configured network and negotiated with ISPs for internet coverage using session initiation protocol (SIP) trunks. Configured desktops, laptops, and printers for new employees and deactivated technology upon terminations.Created VLANs and performed firmware updates; configured Dell PowerConnect 3000 and 6000 series switches with spanning-tree protocol. Supervised multiple contractors and vendors performing routine facility and IT system maintenance to ensure adherence to site security protocols and company standards. Procured and built equipment for customer contracts as scoped; organized software and licenses while meeting contract requirements.

Falls Church, Va, Us

Duties include break-fixes for laptops and desktops such as hard drive imaging, pc setup and configuration along with domain account setup. Complete remote server hardware repairs with software developers to ensure customer applications were online and functioning.Completed various hardware installs with desktops and laptops including: motherboards, hard drives, processor swaps, and screen replacements. Retrieved tickets through blackberry email and contacted clients to schedule appointments.Executed break-fixes with Windows XP and other programs such as: Outlook, Nortel IP-VPN, Symantec client, Norton Anti virus, ESD desktop manager, Asset insight, Sametime Connect, Microsoft Communicator, Marimba program Management, Safeguard encryption, and A3 smart client ticketing program.

Frederick, Maryland, Us

Responsible for hardware and software support for laptops and desktops for employees and clients at large IT firm. Loaded and configured operating system software and upgraded hardware components. Answered helpdesk calls relating to Windows configuration and maintenance. Assisted with phone support for users with Microsoft Office programs such as Outlook, Word and Excel. Worked with Sharepoint Business Management for – Systems which involved data entry and repairing tickets. Kept record of in-house technical equipment distribution. Helped technicians with hardware fixes including but not limited to soldering loose connections for USB devices such as external hard drives that were later given to clients. Assisted with configuration and upgrade to Virtual PC platform. Configured Virtual PC with Red Hat and SUSE Linux to network multiple hard drives.

Responsible for networking small to medium-sized businesses including physical cabling and configuration of PC's as well as new office build outs. Position required quick turnaround of units and managing deadlines, as well as assisting with onsite maintenance and repairs as needed. Configured network printers as well as network devices such as NAS drives. Desktop hardware and software repair ranging from network connection issues and system file corruption as well as system hardware upgrades and Served customers primarily with Windows XP, and Windows 2000 platforms.

Washington, Dc, Us

Assisted computer network supervisor with setup and maintenance of computer network at IONA House-Senior Citizen Community Center. Assist with migration from Novell Netware to Microsoft Active Directory 2000.Performed client network configuration using Novell Netware. Performed backups using Unix (Oracle Solaris).Duties included hardware repair, installation, and writing network documents and walkthrough. Tutored residents on computer operations performing classes and training senior citizens on the use of computers.Worked with older operating systems and programs such as Windows 95, Windows 98, Windows XP, as well as DOS.

Education record

Education record