In this position I maintained relationships and logistics between multiple branch locations.

• Collaborated with a team of CSEs to establish an efficient team and structure that provided direct support to the CSM team, guiding customers through their next steps with Zscaler products.• Centered on generating technical content aimed at helping customers adopt a systematic approach to comprehend and implement Zscaler effectively in their specific environments.• Created and hosted webinars for current customers, providing them with opportunities to participate and inquire on new technologies.Achieved, ZCCA-IA Security Specialist (security essentials), Zscaler Certified Cloud Administrator - Internet Access (ZCCA-IA) - 2022

• Conducted technical workshops and webinars to educate and engage with participants.• Worked closely with account teams to foster collaboration.• Motivated customers to make informed tactical and strategic deployment choices, and monitored their long-term business results.• Actively participated in the digital spaces of the customer success community and contributed to the development of Success Tracks for Cisco Customer Success (CX).Achieved several internal certifications for Implementing Cisco Hyperflex, Cisco DC core technology. Extensive training on Intersight.

2018 - 82% increase in sales at SHI for Cisco Data Center products.• Established and nurtured relationships with both the technical and sales teams at SHI and Cisco.• Orchestrated Cisco Datacenter training sessions for SHI's sales and technical staff, conducting them both in live settings and via Webex.• Spearheaded and moderated regular Cisco team meetings and SHI product briefings, covering topics related to Cisco UCS and Nexus products, as well as product updates.• Crafted and delivered demonstrations for Cisco UCS, Nexus, and associated software to educate SHI's engineering team and customers.• Produced instructional videos for the training of SHI's technical personnel.Product focus: Cisco UCS, Cisco Nexus, Cisco UCS manager, Cisco Intersight, UCS FI’s, Cisco Hyperflex, Tetration, Flexpod, Cisco CWOM (Turbonomics), Veeam, Cohesity

• Established and nurtured connections with HPE partner engineers.• Fostered ongoing relationships with key accounts such as IPL, MISO, and Wabash National.• Personally engaged with clients on-site.• Provided training and education to HPE partner sales and technical teams.• Concentrated on products including HPE 3Par, HPE Data Protection Storage, and HPE MSA.

• Acknowledged with CDW Rockstar award for exceptional performance during challenging conditions in 2011.• Recognized with the Netapp award for demonstrating outstanding industry knowledge and a strong commitment to Netapp solutions in 2010.• Consistently exceeded sales targets from 2010 to 2014, successfully developing the data center servers and storage practice into a highly profitable venture within the Indiana, Illinois, and Michigan region. Achieved over $12 million in sales of Netapp storage hardware in 2013.• Established and nurtured customer relationships to gain a deeper understanding of their technical and business objectives.• Designed intricate and innovative technical solutions encompassing storage, servers, Hypervisor, SAN, operating systems, business continuity, disaster recovery, and management software.• Empowered the CDW sales team (comprising 10 external and 15 internal members) to effectively promote data center solutions involving systems and storage.• Conducted regular monthly training sessions for the sales team to enhance their capabilities.• Sustained up-to-date industry knowledge to remain pertinent and informed in customer interactions.• Provided consultation services to a diverse array of corporations across various industries, including banking, healthcare, manufacturing, legal, financial, engineering, and technology sectors.Product focus: Netapp FAS, EMC, IBM servers, Cisco UCS, Cisco Nexus, Veeam, Commvault, Snapmirror, Flexpod, DR, business continuance, storage replication, backup and recovery