Dandy Setiadi Email & Phone Number

Bandung, West Java, Indonesia

• Manage and monitor each outlets for operation covered in the absent of departmental manager in charge.• Liaise with departmental leaders for any feedback from their guests and following up if requires.• On high occupancy liaise with housekeeping team to ensure all room status is sellable for tomorrow (no out of service and out of order).• Engage with guests at all hotel area as hotel representative and collect any feedback.

Bandung, West Java, Indonesia

• Provide a warm welcome and fond farewell at the front desk areas. Assist guests regarding hotel facilities in an informative and helpful way.• Develop a strategy to ensure guest satisfaction, through coordination with Front Office team and other department to deliver an incomparable service experience, whilst also maximizing occupancy levels and up selling property. Success to increase percentage of positive review on several platform, including online travel agent, Google review, and Tripadvisor.• Handle guest needs and complaints efficiently and effectively whilst providing operational support and supervision on shift.• Recap and compile daily report list for management to ensure daily productivity is achievable and running well.

Bandung, West Java, Indonesia

• Welcome guests with great care and attention from their arrival through to departure. Registers guest reservations and handle group preparation based on standard operation procedures. Coordinate with Housekeeping to track room status and guests concern.• Compile data of guest that willingly join membership to achieve 120 new member every month. Helps meet the department’s quantitative targets by carrying out sales initiatives.• Respond to each guest requests and ensure it well delivered. Identify guest information to put guest on special attention such as anniversary or birthday, to increase guest satisfaction rates.

Kuala Lumpur, Malaysia

Performing daily task at Front Office (Guest Relation Officer) and Housekeeping.