Dane Afuang Email & Phone Number

A true advocate of customer satisfaction through effective and affective communication. Leads post-delivery product and customer concerns with over 3 years of expertise in customer solutions platforms and advanced skills in data management. Handles post-delivery escalation including warranty claims, fraud, and inventory management.

Manila

Leads building operations for flexible office solutions. Handles daily client concerns with deep knowledge on the products and business standards. With the completion of the Learn Ambassador Certification program, designs and conducts distance learning activities for employees across South East Asia. _ experienced member support specialist : solved client concerns using Zendesk and Salesforce Service Cloud with urgency and clear communication_built strong client relationships that impacted retention and positive member experience_opened 3 locations co-working spaces with not less than 60% of occupancy _transformed clients as collaborators for events that reduced OPEX by 70%_established partnerships with different brands and vendors that created relevant and engaging events_maintained operational excellence through housekeeping empowerment and skills training_assisted sales with tours and even closing deals with commitments not shorter than 1 year_completed Learn Ambassador Certification program from 6 months and a current partner for the learn team of the company

Quezon City, Philippines

Organized and managed the Education Program of the institution that centers around Human Rights and Youth Empowerment. Served as a valuable asset in producing the institute's educational programs and modules to create relevant learning journeys for the youth. Projects:_Heroes Hub Youth Fellowship Program_Heroes Hub Youth Empowerment Summit_Digital Activism Training Program_Human Rights Education 101 : Self, Community and Society

Quezon City

Worked closely with the Executive Leaders and other department heads to consistently engage with target audiences by spearheading creative on ground activities and overseeing social media utilisation. Projects: _Bayani Ba'To Roadshow of Goyo Film_Active Vista International Human Rights Festival, _Philippine premier of Motherland Film by Ramona Diaz_Smaller and smaller Circles FilmRoadshow

Mindoro Island, Philippines

Created a Communication Plan for the conservation of the biodiversity of Mt. Iglit-Baco and the protection of the Philippine Tamaraw: _Designed interview and survey materials to assess the communication needs and media preferences of students and residents of Mt. Iglit-Baco, home of the endemic Philippine Tamaraw_Encoded and analysed gathered data _Documented media materials during the biodiversity survey_Constructed recommendation for communication and educational opportunities for future projects and campaigns.