Provide end-user support on agency standard software and hardware including desktop PC’s, laptops, monitors, printers, copiers, tablets, and cell phonesDemonstrate self-direction and effective time management to quickly address end-user and department needsInstall and configure end-user hardware and peripherals, including but not limited to PC, laptop, video, wired and wireless networking, locally attached storage, printers, scanners and other peripheralsInstall and configure agency software on agency PCs and laptopsEffectively communicate with program participants, employees, and others, understanding that someone may have been exposed to traumaIdentify and resolve end-user hardware and software problems escalating tickets when appropriateWork with other IT employees to install agency approved operating systems and software on end user computer systemsIdentify networking problems/issues and suggests solutionsResolve networking problems in collaboration with Network Administrator and/or VPParticipate in the development of IT end user training programs, including assessment of end user needs, curriculum development and training deliveryParticipate in the development and implementation of a Performance and Quality Improvement program for IT

Executed merchandising strategies and seasonal merchandising projects for product visibilityExecuted planogram maintenance and overhead organization for an efficient bay area layoutConducted safety evaluations for associates and store facilities to ensure a safe workplaceMaintained and updated first phones and printers through in-house web portalManaged and repaired store technology such as first phones, printers, and tablets, as well asvendor digital displays and demo devices

Tracked and reviewed client ad content within the application programming interface (API)Provided feedback to client standards to ensure brand voice and expectations were metCreated reports on department and promotion accuracy for the production teamCaptured video screen recordings of ad units for the marketing department to use in onlinematerialsCreated and managed records in SalesforceParticipated in regular, structured team feedback sessions to improve production efficiencies

Supervised front-end employees (e.g. cashiers)Provided reception coverage during all shiftsProcessed all loan transaction and catering ordersSigned/approved deliveriesCorrected discrepancies in product look-up booksOversaw in-store inventory and pricing merchandiseMaintained store signage and displaysTrained employees on cash register and provided coverage on cash registers when needed