Dane B. Email & Phone Number

New York, NY, US

• Lead of the lifecycle management team who ensure the environment remains functional while being proactive in scheduling maintenance to keep the lights on and systems operational
• Implementation of Dell Open Manage system to manage and automate lifecycle management of servers, warranty renewals via Dell Support assist
• Coordinated and deployed VLAN Segmentation Project for 100+ Offices
• Procured, configured, troubleshooted, and implemented network equipment forsegmentations and provided post-install support
• Configuration of Cisco 3560, 2960, ATT U110 / U115, and Riverbed Appliances
• Worked onsite and assisted staff remotely with top to bottom network overhauls

• Ground up configurations of servers utilizing vSphere / Hyper-V including hardware build outs with external storage
• Scheduled and Planned out project work that includes:
• Desktop Rollouts – Office 365 Migrations
• Server Installs with Hyper-V / VMWare Migrations / Upgrades
• Created SLAs for work performed to ensure proper maintenance of client environments / Infrastructure
• Provided end-user support for items configured on-site and deployed in the field (Including Break / Fix, Office 365, SharePoint, PowerShell Scripting, and on Premises Exchange Issues)

NYC

• Delegated incoming tickets and routed them to the appropriate channels for resolution
• Provided desktop, network, server, and software support for clients both on-site and remotely
• Configured and Deployed both Mac and Windows systems
• Captured custom images for deployment via WDS
• Provided support for the following Email platforms: Office 365, Google Apps, Exchange 2013

• Imaged and provisioned devices to run functionally and securely on the network
• Utilized UNIX scripts to automate certain tasks and Remote Desktop to perform tasks
• Led a team during New Store Openings (NSO’s) which included server, network, and store operations setup
• Worked alongside a team to provide the best solution for our customers
• Utilized my technical skills to assist others and ensure a stress free environment
• Assisted in a number of New Store Openings