Dane Bryan Email & Phone Number

Client Services Representative – First Corporate Sedans, Inc., New York, NY• Dispatching and scheduling pick ups for all clientele• Booking reservations for travel from various locations throughout the tri-state area• Confirming driver availability and strategically dispatching• Maintaining customer relationships for all levels of clientele• Entering data for tracking and statistics• Complaint resolution• Coordinating routes to ensure shortest travel timeFront Office Manager – Royal Regency Hotel, Yonkers, NY• Maintaining an inventory of vacancies, reservations and room assignments• Maintaining inter-department communications• Scheduling inter-department staff• Supervising front desk agents & housekeeping staff• Staff development and training• Assign, coordinate, and supervise work activity of front desk agents• Addressing problems and troubleshooting• Answering inquiries regarding hotel services and registration• Maintaining overall responsibility for all guest services• Assisting in marketing and branding responsibilities• Liaising with housekeeping department to ensure quality room experiences forcustomers• Coordinating multi-million dollar hotel renovation plan• Compiling and checking daily record sheets, guest relations, receipts and vouchersusing computerized and manual systems• Creating new operating guidelines and policies• Operating systems WinPM, Windows OS, Mac OS• Night auditing• Employee training and development• Employee performance management• Maintains operational requirements• Contribute to team effort and overall store morale• Achieving department sales goals through strategic planning• Sets weekly financial goals for department and individual departmental employeesEntertainment Supervisor – Circuit City, Yonkers, NY• Evaluate productivity

Listed skills include Management, Employee Training, Front Office, Marketing, and 4 others.

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  Borough Of Manhattan Community College

  Business Administration And Management, General