Program Manager – Software Development
Program Manager responsible for oversight and guidance to multiple programs within the software development team that provided Zoot core software tools and services utilized to build and run client solutions.• Coordinated prioritization, planning, and execution of assigned projects in line with Zoot processes and strategic goals on annual basis. Projects included new functionality, enhancements, software upgrades and patching, and defect fixes within the latest generation of Zoot’s core… Show more Program Manager responsible for oversight and guidance to multiple programs within the software development team that provided Zoot core software tools and services utilized to build and run client solutions.• Coordinated prioritization, planning, and execution of assigned projects in line with Zoot processes and strategic goals on annual basis. Projects included new functionality, enhancements, software upgrades and patching, and defect fixes within the latest generation of Zoot’s core tool and service software suite.• Established and monitored metrics for project reporting and health checks to ensure delivery in line with established milestones.• Responsible for communicating, scheduling, deployment, and support of multiple releases of core tool and service software updates to global datacenters on a yearly basis.• Managed 24/7 production support, research requests, and analytics with team members to ensure uptime and client solution integrity.• Promoted service-focused culture with emphasis on delivering high-quality products and services to internal and external clients.• Managed relationships with internal stakeholders keeping them informed of progress and issues while effectively managing expectations and schedules. Show less