- Direct day-to-day operations by leading the implementation of short-termand long-term strategies to achieve the business plan and profitabilitygoals.- Manage scheduling and training. Recruit, hire, and train staff on theapplication of projects, customer relations, and customer service.-Build strong operational teams to meet process and productiondemands. Address customer concerns with appropriate solutions.-Motivate and evaluate personnel for performance improvement and goalachievement.- Develop sales plans, goals, strategies, and objectives to achieve teamgoals and revenue objectives- Create and maintain a sales environment that supports businessobjectives- Maintained fleet of vehicles, including scheduling preventativemaintenance and repairs.- Ensure all drivers had valid licenses, completed required training, andadhered to safety standards.- Conducte regular vehicle inspections to identify potential problems orissues.- Coordinate with vendors for parts ordering, repairs and services.- Manage daily operations of the fleet department including staffing,scheduling and performance management.- Research new technologies such as GPS tracking systems to determinecost-effectiveness in improving fleet operations.- Prepare weekly report summarizing key performance indicators forsenior management review.- Negotiate contracts with suppliers for parts, services, vehicle rentals.- Manage inventory levels of spare parts used in maintenance activities.- Identify issues with work vehicles and put in maintenance requests with

- Led process improvement initiatives, enhancing operational efficiencyand productivity through ongoing assessments.- Oversaw comprehensive financial management, including budgeting,accounting, and payroll, ensuring financial integrity and compliance.- Motivated and guided a large team to focus on performanceimprovement and goal achievement, building robust operational teams.- Implemented quality assurance practices to deliver positive customerexperiences and meet changing customer needs.

Operations Management:Experience managing company operations with responsibility for profit and loss, scheduling, training, and inventory control.Knowledge of effective management practices to optimize business operations and improve profitability.Customer Experience:Ability to deliver positive customer experiences by implementing effective quality assurance practices.Experience collaborating with staff to maximize customer satisfaction and streamline procedures to improve bottom-line profitability.Financial Management:Experience overseeing financial management, budget management, accounting, and payroll activities.Knowledge of financial analysis and reporting to support decision-making processes.Process Improvement:Experience implementing process innovations to improve overall performance and reduce labor costs.Ability to identify areas for improvement and develop and implement solutions to streamline operations and increase efficiency.Leadership:Strong leadership and management skills.Ability to build and lead strong operational teams to meet process and production demands.Problem-Solving:Strong problem-solving and decision-making skills.Ability to analyze data, identify challenges, and develop and implement solutions to resolve issues.Communication:Excellent communication and interpersonal skills.Ability to communicate effectively with staff, stakeholders, and customers.Organizational and Time Management:Strong organizational and time management skills.Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.Technical Skills:Experience resolving challenges associated with company websites, vendors, and telecoms and I.T.Proficient in Microsoft Office Suite

• Leadership Team• Coaching• Team Mentoring• Delivery of exceptional Service• People Management• Account and client management.• Lead provisionary and implementation of Telstra products and services• Plan and coordinate project implementation with telecommunication technicians• Liaise and communicate progress with Telstra representatives• Quality assurance• Constantly monitor and report on progress of the business solutions implementation• Strong focus on customer retention• Identify and convert customer enquiries into a sales.• Motivating and Teaching New Staff• Handle all customer escalations to achieve a first point resolution• Assist the Sales Team with Solutions and issues they may have• Complaint Escalation management,• Stock Allocation• Roster Management• Appointment Management• Technician Allocation

• Achieve store monthly & annual sales budgets set by the Area Manager• Maximize profitability by effectively managing wages, rostering, controllable expenses & budget allocations• Coach team members to ensure they are exceeding sales and KPI targets• Conduct stock take, monitor stock levels in line with store standards & compliance• Drive team culture and build a high-performing sales team• Liaise and communicate with Telstra Business Development Managers• Conduct Training Sessions and Personal Growth • Sales Quality assurance to ensure the right solutions were sold and • Constantly monitor and report on progress of the business solutions implementation

• Comfortable in being able to learn new products and sell to existing customers.• Strong business acumen with the ability to hold a business conversation across all levels of management and translate into a Professional Services solution.• Building a large pipeline by creating, identifying and responding to opportunities, booking appointments for the Business Solution Architects. • Developing and maintaining strong working relationships with key stakeholders and delivering repeat business.• Pro-active sales activities to identify opportunities and convert to orders.

Collecting, interpreting and reviewing financial informationPredicting future financial trendsReporting to management and stakeholders, and providing advice how the company and future business decisions might be impactedProducing financial reports related to budgets, account payables, account receivables, expenses etc.Developing long-term business plans based on these reportsReviewing, monitoring and managing budgetsDeveloping strategies that work to minimise financial riskAnalysing market trends and competitors

Supervise day-to-day operations in the customer service department.Respond to customer service issues in a timely manner.Create effective customer service procedures, policies, and standards.Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.Implement an effective customer loyalty program.Maintain accurate records and document all customer service activities and discussions.Assess service statistics and prepare detailed reports on your findings.Hire and train new customer service agents.Manage the approved budget of the customer service department.Stay informed on the latest industry techniques and methods.

Overseeing that the Call Centre Sales teams comply with all relevant regulatory obligations and legal requirementsContribute to the achievement of the Fund’s gross margin result and expense to revenue targetsContribute to the achievement of increasing market share in NSW and other states as requiredConduct regular one on one coaching and provide mentoring to Sales Team Leaders as agreedDevelop Call Centre Sales Department plans aligned with company objectives and strategiesEnsure that the Call Centre Sales Department is delivering excellent customer service through adherence to standards and complaint resolutions