Dane Diaz Email & Phone Number

Dane Diaz is a Information Technology of Science at TekSynap. He possess expertise in computer networking, computer hardware, c++, information security, security and 13 more skills.

Listed skills include Computer Networking, Computer Hardware, C++, Information Security, and 14 others.

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  Noaa Affiliate Tier 2-3 Technician

  Teksynap

  Jun 2023 - Present - Silver Spring, Maryland, United States

  Create training materials, SOP’s and workflows for new onboarded staff. Utilize the Service Now Enterprise Platform to track, comment, and mitigate issues as well as document incident tasks. Satisfy daily, weekly, and monthly SLA’s threshold. Install peripheral devices such as monitors, keyboards, mouse, printers, and docking stations. Deliver premium assistance to OAR staff, interns, and stakeholders with close attention to detail and an extra level of care. Create new network profiles in Active Directory using security best practices to ensure security compliance with NIST as well as the deletion, disabling, password reset of user accounts. Add users to appropriate groups in Active Directory for access to software and/or printers. Perform group policy update as change occurs in AD. Remediate Nessus vulnerabilities as assigned. Create image bootable USB, Image, and deploy new laptops and perform CAC sync as part of the onboarding process. Coordinated meeting with federal employees, executives, and stakeholders to issues with their system and mitigated findings. Backup and restore user files as needed for refreshes. Liaison between NOAA and Dell to strategize onsite solutions to mitigate hardware and software issues. Prepare loaner laptops for local and international use. Ensures laptop passes quality checklist such as update BIOS to secured settings and configuring window settings to prevent leakage of PII.Troubleshoot VNP and network access. Map network printers. Host weekly meetings within department to highlight issues and solutions to use as a reference tool for future encounters. Utilize daily software to perform duties such as EPO, Beyond Trust Remote Support Bomgar, Bitlocker Encryption, McAffe Encryption, Tenable, Google workspace, Citrix Receiver, Software Center, CISCO any connect, Powershell, SCCM, Adobe Creative Suite, and Microsoft Office Suite.

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  University Of Maryland Global Campus