I was brought to Invited formerly ClubCorp to help establish an inside sales channel at the corporate office.The project started with the VP, me and one other beta testing offers to re-engage previous members of the Invited family who had resigned their membership. Started off cold calling previous members, fact finding about their current activity level, golf, tennis, social, or business activities to test level of interest. Find out what led to resignation, and craft custom offer of… Show more I was brought to Invited formerly ClubCorp to help establish an inside sales channel at the corporate office.The project started with the VP, me and one other beta testing offers to re-engage previous members of the Invited family who had resigned their membership. Started off cold calling previous members, fact finding about their current activity level, golf, tennis, social, or business activities to test level of interest. Find out what led to resignation, and craft custom offer of membership or offer custom resort/golf vacations to resolve corporate liability. Key Results: Top performer on team four years running! Results from Feb 2019 to Feb 2021 from a total of 790 transactions resulting in $2.4 million dollar s in benefit to the corporation. This was achieved through 118 club memberships, 43 resort packages and the remainder negotiated through club and golf credits. Mentored and help train junior consultants on successful call prep and script delivery on sales opportunities. Lead by example on showing consultants how to prospect for new business and pipeline development. The successful beta test led to corporate approval of expansion of the team and product offerings, the team now consists of 15 team members with a manager reporting to the VP of Sales and myself in the lead sales role. Show less

• Conduct daily patient surveys to determine quality of patient care and their observed experience with all affiliated providers. • Review current symptoms with patients during quality surveys to understand if their treatment needs are being met. Discuss what patients have tried in previous treatments to find out effectiveness of prior treatments to understand if all options exhausted.• Advocate for patient care needs and discuss other treatment options provide by affiliate providers… Show more • Conduct daily patient surveys to determine quality of patient care and their observed experience with all affiliated providers. • Review current symptoms with patients during quality surveys to understand if their treatment needs are being met. Discuss what patients have tried in previous treatments to find out effectiveness of prior treatments to understand if all options exhausted.• Advocate for patient care needs and discuss other treatment options provide by affiliate providers which may offer a solution to their treatment goal and provide them with a consultation appointment with recommended provider. • Provide patient assistance with medical clearance and what testing documentation they need to obtain from their provider to provide medical clearance for procedures.• Review Insurance authorization and appeals assistance needs to ensure the patient receives financial backing for the procedures they wish to receive are medically necessary.• Provide and assist patients with financial options to cover any pre-surgical costs not covered by their insurance carrier. Show less

The focus of a Consultant is to build relationships with prospective patients by listening to their summary of their symptoms that prompted them to call on Laser Spine Institute for a safe and long-lasting resolution. Open-ended questions are essential to uncover all the patient’s obstacles and provide plausible solutions to all their medical, financial, and personal needs. Expert knowledge of insurance policies and provide financial assistance through financing as needed.Key… Show more The focus of a Consultant is to build relationships with prospective patients by listening to their summary of their symptoms that prompted them to call on Laser Spine Institute for a safe and long-lasting resolution. Open-ended questions are essential to uncover all the patient’s obstacles and provide plausible solutions to all their medical, financial, and personal needs. Expert knowledge of insurance policies and provide financial assistance through financing as needed.Key Results:• Top Ranked Revenue Management Collector rated 1st out of 9 collectors in 2016-17 collecting $2.6M in patient post-surgical coinsurance statements and checks paid direct from the insurer to the patient. This project was deemed top-priority for the business in 2016 into 1st quarter of 2017. • Top Rated Performer Surgical Attainment ranked 3rd out of 48 Senior Consultants in 2015 and 2nd in 2014 out 41 Senior Consultants. Ranked 3rd of 48, in 2015 of Senior Consultants in assisting patients to resolve their financial challenges of $10,000 or greater so they could achieve their care needs. • Patient Satisfaction Champion 2014 recognized through quality assurance call reviews received highest rating of Senior Spine Care Consultants for 7 months of the calendar year.. Educated and Trained new junior consultants on how to speak with prospective patients and how to effectively setup evaluation for effective physician review. Show less

Ensured a pipeline of top prospects for each campus and assigned region. Drove assessment, processes and capture rates, for optimum hiring from associated prospect pools.Engagement of top diverse talent on campus through leading strategies that include calibration with multicultural associations, industry groups, and direct sourcing efforts. Assist students with identification of long term goals and career plans. Work to position students to meet requirements for graduation… Show more Ensured a pipeline of top prospects for each campus and assigned region. Drove assessment, processes and capture rates, for optimum hiring from associated prospect pools.Engagement of top diverse talent on campus through leading strategies that include calibration with multicultural associations, industry groups, and direct sourcing efforts. Assist students with identification of long term goals and career plans. Work to position students to meet requirements for graduation within appropriate periods of time while preparing them to meet future goals.Used passive and direct sourcing techniques and seek new methods and innovative solutions to identify and attract prospective candidates and build pipeline.Key Results: Consistently top-ranked recruiter in key variables of number of enrollments, student retention, student satisfaction survey results, and student referrals for new enrollments. Trained new enrollment advisors in successful techniques for increasing enrollment for local and online campuses.  Developed and presented training for enrollment advisor skill enhancement. Focused on building the relationship with perspective and current students to ensure retention and goal attainment of certificate or degree outcomes. Presented on-boarding training for new employees for successful ramping of successful skill building activities to promote student centric focus for enrollment and retention initiatives. Show less

Developed and planned student programs for staff delivery and student skill-building for the operations’ group. Led a cross-functional advisory team to help develop and deliver programs and projects for our client base. Partnered with functional resource manager to develop and maintain facility budgets for operations and deliverance of program for activity. Key Results: Exceeded school expectations of deliverance of successful student programs and required residential facility daily… Show more Developed and planned student programs for staff delivery and student skill-building for the operations’ group. Led a cross-functional advisory team to help develop and deliver programs and projects for our client base. Partnered with functional resource manager to develop and maintain facility budgets for operations and deliverance of program for activity. Key Results: Exceeded school expectations of deliverance of successful student programs and required residential facility daily operations and maintenance. Trained and supervised part-time staff for continued service excellence in the operations and maintenance of the facility and the deliverance of the program administration.  Managed multiple budgets successfully year over year and delivered superior programs and service to the client base and outstanding facility maintenance Show less

Developed business opportunities within our existing client base and establish new relationships with new business targets Managed client activity including, developed new business activity, coordinated delivery of services and billing. Ensured quality, timelines and effectiveness of all work delivered.

Assumed responsibility for overseeing multiple engagements simultaneously. Consistently met client’s needs and exceeded their expectations.Coordinate activities and task among project team members, other internal departments as needed to meet project timelines and goals.

Collaborated with technical support group to improve the Real Time Payment Notification process, which provides a quicker response for the customer’s payment to be recognized in the billing systems; provided a reduced timeframe for account, reconnecting customers who have been disconnected for non-payment.Developed complex study on customers selecting the wrong payment type in the IVRU, causing repeated calls and erroneous disconnections, and corrected problem to improve customer… Show more Collaborated with technical support group to improve the Real Time Payment Notification process, which provides a quicker response for the customer’s payment to be recognized in the billing systems; provided a reduced timeframe for account, reconnecting customers who have been disconnected for non-payment.Developed complex study on customers selecting the wrong payment type in the IVRU, causing repeated calls and erroneous disconnections, and corrected problem to improve customer service and eliminate service delays. Created and facilitated user acceptance testing to implement a new outbound Avaya dialer and system-related interfaces to improve the outbound dialing capabilities of the consultants Show less

Testified as SME in a PUC hearing on Verizon’s behalf to explain the billing and collections documentation and its relevance in supporting Verizon’s case as against the consumer Played key role in decision-making process during billing system conversion leading to successful transition to more efficient company- wide systemRecognized as Verizon Award finalist for major contributions in improving overall uncollectible percentage from 8.11% in 2001 to 7.18% in 2002 for the Verizon… Show more Testified as SME in a PUC hearing on Verizon’s behalf to explain the billing and collections documentation and its relevance in supporting Verizon’s case as against the consumer Played key role in decision-making process during billing system conversion leading to successful transition to more efficient company- wide systemRecognized as Verizon Award finalist for major contributions in improving overall uncollectible percentage from 8.11% in 2001 to 7.18% in 2002 for the Verizon remote business affiliate by identifying key contributors and proposing practical business solutions Achieved a yearly benefit of $1.7M in collections to the consultants by enhancing the VRU and avoided an additional 9,700 unproductive calls into the centers Show less

Organized and assigned outbound collection activity through Mosaix outbound dialer for 55 employees in 4 work teamsHiring committee for new collection consultants. Developed on-boarding activities and coordinated training schedule for the collection department. Increased overall collections from $26M in 1999 to $38 M in 2000, overall collection percentage also increased from 58 to 64 percent by developing and implementing innovative calling strategies to improve collection… Show more Organized and assigned outbound collection activity through Mosaix outbound dialer for 55 employees in 4 work teamsHiring committee for new collection consultants. Developed on-boarding activities and coordinated training schedule for the collection department. Increased overall collections from $26M in 1999 to $38 M in 2000, overall collection percentage also increased from 58 to 64 percent by developing and implementing innovative calling strategies to improve collection results Coach and mentor new hires on collection/customer service procedures and service order initiation; provide billing quality assurance through audit of services process Show less