Dane H. Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Conduct regular security awareness training including but not limited to phishing simulation, IT Policycommunication and general best practice guidance.Ensure that all routers on the network comply with the router build standard paying particularattention to access control list configuration and Cisco IOS versions.Utilize network management tools to identify and alert on deviations from the agreed standard.Ensure that wireless access points and switches comply with the build standard.Ensure all PCs and Laptops comply with build standard.Ensure antivirus and malware products are installed and active on all end points and updated in line with the agreed standard and that any deviations are investigated and resolved.Ensure all PCs and laptops are patched in accordance with client patch management policy.Ensure all documented processes that can be followed by other members of the team to build new PCs and install software, with security principals in mind.Research emerging threats (e.g. subscribe to information feeds) and recommend / implement where appropriate changes that will reduce risk and improve security.Ensure that other members of the team are briefed on security risks and trained on how to mitigate them.

London, England, United Kingdom

Providing technical assistance, face to face, over the telephone and via email for all staff, clientand supplier queries.Assisting the Head of Department in the maintenance of the company’s computer systems.Setting up new staff accounts and profiles.Set up new suppliers on the Instruction Management and Email SystemsSetting up new end user PC’s to company standardsLiaising with all suppliers of telecoms and computer equipment.Creating and updating of department manuals, policies and procedures Assisting with the testing of updates to the Instruction Management System and associated web applications.Ensuring the successful daily backup of all essential data.Producing reports, statistics & management information.Conducting IT induction sessions for new employees.Ensuring integrity of the company database.Maintaining audits of company equipment.Assisting with the day to day management of the company database.Preparing and cleaning spreadsheet data for importing to systems.Data input as and when required.Assisting the Head of Department with ad hoc administrative tasks as and when required.

London, England, United Kingdom

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queriesReceiving, logging and managing calls from internal staff via telephone and emailMaintaining an Asset Database and track changes1st line support - troubleshooting of IT related problems from software to hardware such as iPhones, Laptops, PCs and PrintersTroubleshoot basic network issues such as ADSL broadband issuesEscalate unresolved calls to the IT Services ManagerTake ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely mannerPublishing support documentation to assist staff with requests for information & provide staff training if requiredCreating user accounts, reset passwords, create groups etc.To arrange for external technical support where problems cannot be resolved in house.

London, England, United Kingdom

Assisting the Library department with media logisticsProviding clients and staff with refreshments along with any other ad hoc requirements.To respond to requests from clients and staffEnsure the correct and efficient delivery of meals, drinks and refreshmentsTo ensure that the client areas remain tidy and presentable at all timesTo cover Reception when necessaryTo ensure prompt delivery of all internal mail around the Envy facilitiesChecking and signing off deliveries and ordersEnsuring recycling is maintained weeklyResponsible for petty cashBasic administration dutiesGenerally assisting with the smooth running and presentation of the facilityResponding to customer queries by telephone, email and online chats. Processing and taking ownership of all incoming and outgoing contacts in a multimedia environmentProcessing pertinent information into relevant databasesCustomer relationship building & managementProblem solving tasks during shiftHandling and taking full responsibility for customer related queriesMake outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.Performing extra tasks given by managers / shift supervisors as required

Cambridgeshire, England, United Kingdom

Ensure the safe loading and unloading of delivery/ despatch vehicles.Responsible for stores administration (Dry, Chemical, Oil, Metal, WEEE Waste etc), working tostandardised, well established routines and procedures.Ensure that incoming articles/agents/equipment are securely and safely stored.Maintain IT based records in support of role, responsibilities/administration. Ensuring daily ‘goods received logs are maintained.Assisting in the administration of the School’s various waste disposal stores. Monitor School’s rolling stock (Vehicles), using the van booking system.

Cape Town, Western Cape, South Africa

Providing customer service by responding to customer queries by telephone, email and online chats.Solving or escalating issues dealing with deposits and withdrawals.Determining customer bonus eligibility. Processing and resolving of incoming and outgoing contacts in a multimedia environment.Processing pertinent information into relevant databases.Customer relationship building and management as well as cross selling of products and servicesProblem solving tasks during shift.Handling and taking full responsibility for customer related queries.Performing extra tasks given by managers / shift supervisors as required.

Cape Town, Western Cape, South Africa

Various freelance roles (Edit assistant, Sound Assistant, Production Assistant and Extra) on TV, Movie and Commercial productions.