• Managed relationships with Doctor-Owned Lab Program (DOLP) accounts (700+ office locations).• Increased program contract compliance from 44% to 80%.• Defined objectives and strategy for the program.• Led in-person client meetings for training new accounts, celebrating successes, and resolving issues.• Used Cognos, WinSQL, HTML & JavaScript to build the suite of automated SQL database query reports used for tracking DOLP performance.• Used Excel to perform statistical analysis on performance trends• Acted as subject-matter expert (SME) for product information and decisions related to DOLP.• Developed methodology for calculating and reporting on the profitability of DOLP.• Presented educational seminars to inform key business areas about DOLP.

• Developed product roadmap and business plan for the Eyefinity.com web portal and associated products.• Implemented price increases on two products, resulting in revenue increases of 5% and 12% respectively.• Used Cognos and Excel to analyze trends and produce data visualizations.• Led the implementation of the Marchon Direct interface, combining Eyefinity.com’s three primary features into a single user experience.• Facilitated weekly core team meetings with stakeholders to discuss product plans.• Performed market analysis of product positioning in the context of industry competitors.• Interviewed doctors, volunteered at a doctor’s office, and built an on-site “mock practice” to gain first-hand experience on how customers used the product.• Performed financial forecasts for Eyefinity.com and reported on product revenues.• Organized and led the company’s daily and quarterly product planning meetings.

• Created a company roadmap outlining member roles and event target objectives.• Tracked project delivery milestones, resulting in 5 successful performance productions.• Built a leadership team and delegated responsibilities to company members.• Partnered with performing arts organizations to cross-promote and organize events.• Held weekly company leadership meetings to evaluate performance against the roadmap.• Led company rehearsals and choreographed performance pieces.• Worked individually with each dancer to guide them in achieving their personal goals.

• Led implementations of InQuira, a knowledge base software search engine.• Selected team members for skill-appropriate assignments.• Evaluated performance of team members and provided coaching as needed.• Performed on-site visits to oversee and direct the technical staff on implementation and integration.• Coordinated work activities between engineering, operational, and business stakeholders.• Worked with project manager to ensure deliverables met project schedule and success criteria.

• Obtained executive sponsorship to develop 3 business applications for the faculty.• Led human-centered design meetings with college faculty to identify their business needs for student enrollment and curriculum planning.• Tracked project budgets to ensure that deliverables were completed within resource constraints.• Co-chaired college Diversity Advisory Council and identified trends in hiring practices.

• Led marketing team.• Performed one-one-one performance check-ins with team members to identify coaching needs.• Managed design and production of digital and print marketing materials.• Oversaw competitive market research and analysis.• Designed the marketing strategy for the initial growth phase of CleanTelligent, our flagship product.• Reviewed market trends and delivered recommendations to executive leadership.• Maintained relationships with media channel partners.

• Directed two of the university’s performing dance companies.• Evaluated company choreographers and provided feedback and coaching on their work.• Led company meetings with choreographers to provide updates and to set plans.• Worked with company director to define objectives and develop a roadmap.• Organized and planned dance performance events.

• Built a Java/Oracle-based data tracking and graphing web application

• Set performance targets and held daily check-in phone calls with team members.• Worked with underperforming team members to identify root causes and set up remediation plans.• Addressed and resolved conflicts between team members.• Led weekly team training meetings.