Dane Parry Email & Phone Number

Experienced IT Service Management professional with a proven track record of successfully delivering effective, reliable, and efficient IT services. I specialize in ensuring consistent service delivery, improving operational processes, and fostering strong client relationships. Equipped with a deep understanding of ITIL practices, I have an extensive background in incident management, problem management, change management.Throughout my career, I have implemented robust IT service management frameworks, resulting in increased productivity and customer satisfaction. I excel at identifying areas for improvement and implementing best practices to streamline operations, reduce downtime, and optimize service levels. I am skilled in utilizing industry-standard IT service management tools and technologies to automate processes and enhance service quality.Collaborating closely with cross-functional teams, I have successfully managed IT service desk operations, ensuring the prompt resolution of incidents and service requests within agreed-upon SLAs. I have led and trained teams to deliver exceptional customer service, encouraging a proactive approach to problem identification and resolution.At Cantor Fitzgerald / BGC, I played a key role in implementing an ITIL-based service management framework company-wide. The initiative resulted in a significant improved customer satisfaction level. I also spearheaded the adoption of a robust change management process, ensuring minimal disruption to services during system upgrades and releases.I am a strong communicator and presenter, adept at translating technical jargon into layman's terms to facilitate effective communication with stakeholders at all levels. I thrive in fast-paced environments, managing multiple priorities while maintaining a meticulous attention to detail.If you're seeking a dedicated IT Service Management professional with a proven ability to optimize IT services, drive process improvements, and foster a customer-centric culture, I would welcome the opportunity to contribute to your organization's success. Feel free to reach out to discuss how I can add value to your team.

Listed skills include Oracle.