Dane S. Email & Phone Number

Durban, Kwazulu-Natal, South Africa

1) Taking inbound and outbound calls.2) Capturing returns and orders on Sap Crm/R3 in the relevant time frame. 3) checking various reports on a regular basis.4) Confirming orders and delivery dates with clients on a daily basis. 5) Assisting the routing team with calls to clients with ETA and how long offloadings will take and when drivers will get there. 6) Email correspondence with clients on a regular basis.7) Assisting with all queries when given by team leaders.8) Closing off call lists on a daily basis.9) Administration

Kloof

1) Communicating with customers via telephone, email and online chat.2) Ensuring all orders are packaged and sent to the right customers and correct addresses.3) Filling out the waybills and communication with couriers and making sure the parcel gets to the right customer on time.4) After sales support - Ensuring customers have received the parcel and that they are happy with the device. If a repair is needed to be done, I would explain to them the procedures going forward and how long the process takes.5) Assisting with debt collection - phoning clients who have not paid us, track outstanding payments and continuous follow up on payments.6) Assisting with closing contracts on Business Processing Optimization - closing contracts on our computer system when the contract is complete.7) Blacklisting clients for non-payment - Blacklisting clients on Transunion for non-payment after giving them a 20 day notice period of non-payment.8) Uploading of products - Using Wordpress - I upload products onto our website, ensuring the right picture, description and pricing is correct.9) Adding stock onto the system - As stock arrives, I would scan the IMEI numbers onto our system and ensure that the correct IMEI number matches the invoice number.10) Monthly stock take - Ensuring all stock in the backroom is accounted for and matches with invoices.11) General admin duties - Filing waybill numbers, invoices and scanning of contracts.