Dane Young Email & Phone Number

Atlanta, Ga, Us

Eden Prairie , Mn, Us

- Partner with the application and compliance teams to design system-level security architectures, processes, and documentation necessary to assure appropriate access to and security of the sensitive information of the organization- Design, blueprint, and lead the standardization of Epic security new implementations and ongoing support models- Identify and implement process improvement opportunities, policies, or system standards for the overall Epic security environment- Provision application security levels and user roles- Collaborate with other departments to develop processes that ensure provider and user records have required information for Epic security provisioning- Represent the Epic security team at high level customer and internal meetings around overall strategy- Coordinate security template and role updates following the security change control process- Work with application and compliance teams to design system‐level access- Create and maintains provider records- Understand the Epic software security structures, including user profiles, roles, and security classes- Provision access to third party applications in accordance with system policies and procedures- Design and documents the general functional requirements and detailed technical specifications- Ability to troubleshoot technical issues- Provide technical consultation including configuration- Review, analyze, and evaluate systems needs to develop recommendations for customers- Develop, support, and maintain all required system design and build documents and other system documentation- Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required- Adhere to organization standards for system configuration and change control- Develop strong relationships with end user communities, customers, and business partners- Attend, participate in, and contribute to meetings throughout the facility

-Applied and preformed an in-depth analysis of workflows to design, build and test future organizational requirements. -Participated with business owners and end users in the design process to translate operational requirements into future-state processes and application configurations. -Conducted regular communication with Epic’s installation team and served as a bridge between end users and vendors to tailor the system to the organization.-Coordinated with Epic and technical personnel to troubleshoot, maintain and implement complex and enterprise-wide infrastructure technologies and application based installations while adhering to the client’s policies.-Developed and document internal procedures to use when identifying and troubleshooting issues to bring to a timely resolution.

Baltimore, Md, Us

- Report to and update management as needed on projects, testing, implementations, etc. regarding the ASAP team- Provide support for all Emergency department related issues both during and when On Call after business hours- Participate in Change Control processes and using Content Management to move records and items as required- Collaborated with application and technical teams whenever system changes or enhancements may require ASAP assistance or guidance- Configured and maintained profiles, security classes and department records- Application Security representative responsible for template building and testing- Troubleshooting ASAP issues by defining the problem, create resolution, and documenting Build Tracker- Reviewed “Epic Nova Notes” as they were released and assigned- Printing Lead – Design, Build and Troubleshoot all printing related issues- Consult with provider and nursing leadership for production support, enhancement requests and guidance on feasible functionality

Baltimore, Md, Us

- Report to and update management as needed on projects, testing, implementations, etc. regarding the Security team- Created over 6000 EMP records and 4000 SER records while also maintaining 15,000 EMP and 45,000 SER records on a live Epic system- Provided support for all security related issues both during and when On Call after business hours -- Completed New User/Termination/Transfer requests for the Epic application- Proficient in utilizing Jxport and imports for EMP’s and SER’s- Perform Chronicles queries and utilized Reporting Workbench for additional searches- Created and modified user roles (E2R’s) with input from application teams based on needs- Built and assigned menu’s (E2U’s) for Helpdesk and Analyst templates- Proficient in utilizing Vlookup and other Excel formulas- Trained junior analysts extensively on the EMP, SER, E2R and ECL master files- Data couriered change control approved application build from test environments into production- Created role-based access spreadsheet that correlates with HR job titles - Setup users with single sign on to allow for easier access to Epic system- Created and implemented templates for users requiring administrative or hybrid access- Assisted in running security audit reports

Baltimore, Md, Us

- Assigned technical resources for applications, hardware and network systems which support clinical and business environments in regional hospital locations- Provided advanced troubleshooting and assistance to customers with systems issues including Microsoft, Novell, Active Directory, PC/Laptop/Mobile devices, printers, software, hardware, network connectivity and database problems over the phone- Provided follow up support, remotely accessing devices for addressing customers’ problems and assisted in training both external and internal staff- Interacted with staff at twelve hospital locations in a professional manner while providing excellent customer service with the highest priority being responding to and resolving or escalating requests- Covered nights, weekends and emergency situations as requested