Dane Bozic Email & Phone Number

Serbia

Serbia

Oslo, Norway

- Developing, deploying, and maintaining Event-Driven, microservice-based .NET Core Web applications- Building CI/CD pipelines to streamline software delivery processes (TeamCity, Octopus Deploy, and Azure DevOps)- Azure Kubernetes Service (AKS) configuration & administration- Monitoring and alerting with Grafana, Prometheus & Slack- Administering Azure SQL Server databases- Automating workflows (Python)- DevSecOps- Collaborating with development teams- Collaborating with business stakeholders- Building solutions with Azure OpenAI (LangChain, RAG, LLM)

Oslo, Norway

Oslo, Norway

Customer Experience Engineer• Work directly with customers through video calls, emails, and Zendesk ticketing system to resolve issues and fulfill requests• Troubleshoot, replicate, and investigate software, infrastructure and end-user issues in Cloud and On-premise environments• Take ownership of overall customer satisfaction, recognize high priority situations and take appropriate escalation action• Provide feedback on FotoWare's products and documentationDevOps Observability Engineer• Data ingestion, analysis and visualization with Elastic Stack (ELK) as our centralized monitoring solution• CI/CD pipeline management in Azure DevOps• Microsoft Azure Associate• Provisioning infrastructure using Terraform• Monitoring & Alerting with Grafana

Belgrade, Serbia

• Working on complex issues where analysis of situation or data requires in-depth evaluation of variable factors• Exercising judgement in selecting methods, techniques and evaluation criteria for obtaining results• Networking with key contacts outside own area of expertise• Handling escalations• Keeping regular contacts with customers and fully understanding their needs and business background• Prioritizing, analyzing and solving client's issues using advanced T-SQL querying and tuning in SQL Server environment• Writing and modifying financial reports with SSRS• Troubleshooting C# application with VS 2019 debugging tool

Novi Sad, Serbia

• Software configuration and installation of POS terminals for debit payments• Optimizing, updating, uninstalling, and/or reinstalling POS terminals• Engaging in daily interaction with clients to resolve POS hardware, software or network issues• Supplying clients with follow-up equipment• Conducting appropriate training to new clients• Reporting