Dan Eccher Email & Phone Number

Colorado, United States

Orlando, Florida, US

Have moved into a role within professional services to assist in improving solution delivery and architecting complex solutions.Work as a consultant to large corporations in Healthcare, Finance, employee-facing HR Assistance and IT Assistance. Help our clients to define APIs and business goals to ensure our developers can go from requirements to.

Orlando, Florida, US

At Kore.ai, the primary strategy for selling is providing the best demonstration we can in short order. We might have anywhere from a week to a month to prepare. This involved demonstrating stock solutions like HealthAssist, HR Assist and IT Assist to meet customer needs (there are many more, depending on the market). Sometimes this meant creating complex.

Perform similar tasks as were required at Spanlink and ShoreGroup. Perform demonstrations of the Cisco Contact Center solutions, with the addition of third-party products and TTEC’s own products. Focused on cloud-based solutions, or hybrid cloud-premise solutions depending on client requirements. Premise solutions are proposed as well based on the desire.

Dublin, California, US

Lead a diverse group of professional services people skilled in Contact Center Deployment, Optimization, and VXML IVR Development utilizing Java, C#, Genesys Composer, Cisco CVP Studio, and various Nuance tools. Leading vendor in providing professional services for Genesys 6 support, Genesys 6 to 8 and 7 to 8 upgrades, and providing deRisked transition.

Bloomington, Minnesota, US

Led a team of the best Systems Engineers in the Cisco contact center business. They do an exceptional job engineering medium to exceptionally large / worldwide contact centers using Cisco UCCE and CVP. All of them are highly skilled in Contact Center Express, Enterprise Contact Center, Unified Communications, Collaboration, Unified Computing System, and.

New York, New York, US

Cisco Contact Center pre-sales systems engineering for UCCE, CVP, IPIVR, UCCX, Voice Gateways, UC other Cisco Collaboration products. Developed tools to improve the accuracy and efficiency with which designs and quotes are built. Process improvement.

Bloomington, Minnesota, US

Systems engineering, sales engineering, and architecture of Cisco UC (Cisco Unified Communications), Cisco UCCE (Cisco Unified Contact Center Enterprise), and Cisco CVP (Cisco Customer Voice Portal) solutions (Cisco Collaboration). Certified in Netformx DesignXpert which is a tool for building Cisco designs, configurations, and BOMs (bills of material)..

Computer Telephony Integrations (CTI) for Enterprise-class businesses. Partial Ownership of The Primas Group.Developed the LinkScope CTI Analyzer product, while taking on the Product Manager role in generating the product documentation, as well as contributing significantly to the content and format of the marketing collateral.

Responsible for business development, staffing, technical and project management oversight for all Enterprise Contact Server deployments in the Americas. Led the move to a T&M delivery model for larger projects. Provided the vision in developing a marketing campaign to target the installed base of Nortel, Avaya, and Aspect with packaged and fixed-price CTI.

Managed software development, quality assurance, and technical support for ImageCast, DriveGuide, EZ-Drive, MaxBlast Plus, and other hard drive utility software products. Managed multiple release cycles of these products, while working with the hard drive companies to ensure the software met their needs and desires both technically and from an ease of use.

Loveland, Colorado, US

Led a team of engineers in research & development and production engineering. Released a multitude of improved and new products. Led the deployment of Windows 3.1, 95, Mail, Schedule+, and MS-Office before most companies had heard of them. Led and oversaw a 20% reduction in inventory, freeing up cash for operations.

Bscs, Computer Science, Electrical Engineering

High School Diploma, Mathematics, Science, Computers