Dane Cook Email & Phone Number

Columbus, OH

Columbus, Ohio, United States

Columbus, Ohio Area

• Received inbound transfers and called out to prospective customers who requested information about possible refinance and purchase options.
• Researched and presented multiple loan options for potential borrowers.
• Facilitated borrower and real estate agent satisfaction by providing exceptional customer service and communication throughout the loan process.
• Worked closely with team members to ensure timely follow up on all new leads generated by referrals and marketing programs.
• Expedited the processing of various loan documents and ensure compliance with policies, procedures and guidelines.

Hilliard, Ohio

• Manage outbound and inbound call splits to increase customer product knowledge and satisfaction.
• Act as customer advocate while representing BMW North America values to build brand loyalty and increase customer retention.
• Act as MINI Specialist focusing on building customer experience with MINI USA and promote satisfaction and brand image.
• Assist with documenting and resolving customer complaints and concerns.
• Research product inquires.
• Provide accurate information on vehicle-specific recalls and warranties.

Columbus, Ohio

• Processed financial and nonfinancial transactions which include large premium payments, dollar transfers, loan repayments, stock market reallocations, and future allocation changes.
• Generated transaction confirmation statements and conduct mailing and delivery of statements by the preferred methods of each broker office.
• Reviewed all transactions within the same business day they are processed, to ensure quality and accuracy.

Columbus, Ohio

• Monitored operations performance by conducting quality reviews and audits to identify strengths and deficiencies.
• Ensured accuracy of loan documentation according to compliance guidelines.
• Performed operational procedures and customer service reviews.
• Reviewed and alert management to credit underwriting practices or other processes that adversely affect the quality of loan files or otherwise put the bank at risk.

Lancaster, Ohio

• Performed sales and customer service by assisting customers with parts information and purchases inside the dealership, as well as over the phone.
• Received and check the stock order delivery every morning, and place parts into the system for inventory.
• Delivered automotive parts to numerous body shops in the Lancaster and Columbus area.